Summary
Overview
Work History
Education
Skills
Relevant Skills
Timeline
Generic

Griffin O'Connor

Fort Worth,TX

Summary

I am a dedicated professional with a strong problem-solving mindset and a proven track record of enhancing team performance and efficiency. While skilled in troubleshooting, process optimization, and technical support, I have a versatile background that adapts well to various industries. Known for delivering results through effective analysis, team coordination, and a commitment to continuous improvement, I am eager to apply these diverse skills in a dynamic environment to drive success and exceed expectations.

Overview

15
15
years of professional experience

Work History

IT Support Associate II

Amazon.com
01.2015 - Current
  • Diagnose and resolve hardware problems with desktops, laptops, mobile devices, printers, and other
    peripherals, ensuring minimal downtime for end-users.
  • Troubleshoot network connectivity problems, including LAN and WLAN issues, and assist with basic network configurations
  • Led the build of AFW1 Fulfillment Center in 2021. Responsible for configuring over 100 Cisco switches and APC UPS’ as well as physically building 21 IDF cabinets and delegation of tasks.
  • Worked closely with vendors and contractors as the main POC for all work.

Associate Trainer

Panera Bread
09.2009 - 12.2014
  • Adhere to strict food safety guidelines, ensuring proper food handling, storage, and sanitation, and
    maintain a clean and organized work area.
  • Skillfully prepare food and beverages according to Panera Bread's quality and presentation standards, including sandwiches, salads, soups, and specialty drinks.
  • Provide exceptional customer service by greeting and assisting customers, taking orders accurately, and ensuring a positive dining experience.
  • Work effectively as a member of a diverse team, coordinating with colleagues to expedite service during busy periods and maintain a cooperative work environment.
  • Versatile team member in all areas of the store, including Cashier, Line Assistant, Dishwasher and Catering Assistant.
  • Employee of the Month for July 2012 & May 2014

Logistics Team Member

Target
03.2012 - 11.2013
  • Responsible for the accurate and efficient restocking of stockroom shelves with merchandise.
  • Implement FIFO (First-In, First-Out) principles to ensure that products with the earliest expiration or sell-by dates are placed at the front of the shelves, minimizing waste and ensuring product freshness.
  • Maintain a clean and organized stockroom, ensuring that products are presented in an accessible manner.

Education

Associate of Arts - Liberal Arts

Southern New Hampshire University
Hooksett, NH
10-2024

Skills

  • 6 Years Desktop Support Experience
  • 10 Years Microsoft Office Suite Experience
  • 5 Years Adobe Creative Cloud Experience
  • Expert in Ticketing Systems ServiceNow, Remedy
  • Expert in Data Entry; Excel, Quip, Google Sheets
  • 90 WPM
  • Detail and Quality Oriented
  • Technical Leader for Site Development

Relevant Skills

  • Experienced troubleshooter with strong diagnostic and repair skills.
  • Improve system performance by accurately identifying and resolving hardware and software issues.
  • Proficient in network administration, data backup, and security management.
  • Knowledgeable in supporting email systems and various applications.

Timeline

IT Support Associate II

Amazon.com
01.2015 - Current

Logistics Team Member

Target
03.2012 - 11.2013

Associate Trainer

Panera Bread
09.2009 - 12.2014

Associate of Arts - Liberal Arts

Southern New Hampshire University

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