Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Hi, I’m

G Johanna Bralten

Sales and client service professional
Orlando,FL
G Johanna Bralten

Summary

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in sales (inside and outside) to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Overview

12
years of professional experience
1
Certification

Work History

Uber Eats
Boca Raton, FL

Sales and Service Representative
11.2017 - Current

Job overview

  • Provided customer service and sales support to customers over the phone.
  • Responded to customer inquiries, complaints, and requests in a timely manner.
  • Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
  • Developed strong relationships with customers through regular follow-up contact.

Sovereign Health
Orlando, FL

Supervisor Remote
01.2016 - 10.2017

Job overview

  • Directed and supervised team of 12-18 employees remotely, provided constructive feedback and coaching.
  • Resolved customer escalations and complaints in a timely manner while ensuring customer satisfaction.
  • Established and enforced clear daily, weekly and monthly goals to keep employees working collaboratively.
  • Trained, mentored, coached and evaluated staff using Key Performance Indicators resulting in increased revenue of 10%+ quarterly.
  • Maintained positive working relationship with fellow staff and management. Implemented monthly recognition and rewards program.

American Addiction Centes
Brentwood, TN

Team Lead Sales Associate
01.2012 - 12.2015

Job overview

  • Conducted weekly meetings with sales associates to review goals, successes, challenges, and areas of improvement.
  • Demonstrated outstanding communication skills when interacting with both internal teams and external customers alike.
  • Utilized strong problem solving abilities when resolving conflicts between employees or customers.
  • Coached other employees in customer service, phone strategies and successful selling techniques.
  • Promoted positive culture of teamwork and inclusion, increasing employee morale.

Education

Everest University Online - Tampa
Seffner, FL

Some College (No Degree)

University Overview

Skills

  • Customer Retention
  • Lead Generation
  • Process Improvement
  • Business Development
  • Sales Closing
  • Customer Needs Assessment
  • B2B and B2C Sales
  • Negotiation Tactics
  • Relationship Selling
  • Exceeds Sales Goals
  • Inside and Outside Sales
  • Problem solving strength
  • Performance improvement

Certification

  • 2-15 Life and Health Licensed 10+ years
  • Intermediate Spanish speaking
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Sales and Service Representative
Uber Eats
11.2017 - Current
Supervisor Remote
Sovereign Health
01.2016 - 10.2017
Team Lead Sales Associate
American Addiction Centes
01.2012 - 12.2015
Everest University Online - Tampa
Some College (No Degree)

Similar Profiles

CREATE PROFILE
G Johanna BraltenSales and client service professional