Gjon NDOJ
Jacksonville
Summary
Dynamic hospitality professional with extensive experience at Cataluna Jax, excelling in event management and staff training. Proven track record of enhancing guest satisfaction through effective problem-solving and innovative marketing strategies. Skilled in Microsoft Office, with a commitment to fostering a collaborative team environment and driving operational success.
Overview
7
7
years of professional experience
Work History
Server/ Captain Server/ Assistant Manager
Cataluna Jax
05.2024 - Current
- Ensure restaurant tables are properly set, maintaining high standards of cleanliness and organization.
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Present menus and assist customers in selecting food and beverages, offering knowledgeable suggestions.
- Accurately take and promptly serve food and drink orders.
- Provide recommendations on complementary menu items and promotions to enhance guest experience.
- Coordinate closely with fellow servers, kitchen, and bar staff to ensure smooth service.
- Handle customer concerns and complaints professionally, resolving issues with a positive attitude.
- Prepare and deliver bills, and process payments efficiently.
- Monitor restaurant and private event operations to ensure adequate staffing and timely execution.
- Assist customers with special requests or issues to ensure complete satisfaction.
- Recruit, train, and oversee restaurant staff, fostering a team-oriented work environment.
- Evaluate team performance and provide constructive feedback for continuous improvement.
- Keep guests informed of current deals, offers, and seasonal promotions.
- Review and finalize daily reports, ensuring all operational and financial details are accurately documented.
- Contribute innovative marketing ideas to boost restaurant visibility and customer engagement.
Sales Agent
Kalemi Travel and Tours
01.2023 - 12.2023
- Strong ability to promote and sell services and products effectively.
- Confidently answer customer inquiries and provide tailored recommendations based on their needs.
- Detail-oriented, with a focus on delivering high-quality service in every interaction.
- Handle complaints and resolve issues with a calm and positive attitude.
- Accurately issue bills and process payments in a timely and professional manner.
Manager
Shisha Lounge
11.2022 - 05.2023
- Oversee lounge and private event operations to ensure areas are properly staffed and events begin on schedule.
- Provide prompt assistance to guests, addressing their needs and resolving issues to ensure a seamless experience.
- Hire, train, and manage bar and lounge staff, fostering a positive and efficient work environment.
- Monitor team performance, offering constructive feedback and coaching to drive continuous improvement.
- Collaborate in the development of the annual budget, aligning financial goals with operational needs.
- Maximize profitability through strategic planning, cost control, and implementation of revenue-enhancing initiatives.
- Maintain accurate inventory levels, conducting monthly liquor and equipment audits to ensure accountability and reduce waste.
Assistant at Student support office
Staffordshire University UK
02.2022 - 06.2022
- Coordinate and schedule in-person meetings with faculty, staff, and students via email.
- Provide clear, timely, and well-documented candidate recommendations to Lead Instructors prior to course start dates.
- Manage the end-to-end facilitator recruitment process, including job posting creation, application review, and candidate tracking.
- Serve as a subject matter expert in academic operations, actively participating in Academic Partner meetings and discussions.
- Engage in continuous learning initiatives to support and improve student retention strategies.
- Ensure all academic programs maintain accurate and up-to-date Standard Operating Procedures (SOPs).
- Assist with special projects as assigned, supporting academic administration and operational improvements.
- Follow up with faculty on tasks and responsibilities, primarily through email communication.
- Provide accurate and helpful information to students regarding academic procedures and resources.
- Conduct light research to support faculty or program development needs.
- Handle logistical tasks such as picking up and returning library materials and posting course descriptions.
- Collaborate with fellow work-study students on longer-term, multi-day projects to support department goals.
Server
RHG (Salt Tirana & LIFT Steak and Rooftop Bar)
03.2018 - 01.2022
- Company Overview: Hospitality Service
- Set up and prepare dining tables with meticulous attention to cleanliness, presentation, and order.
- Greet and welcome guests promptly, providing a warm and friendly introduction to the dining experience.
- Present menus clearly and assist guests in selecting food and beverages based on their preferences.
- Take accurate food and drink orders and serve them efficiently with professionalism and care.
- Provide knowledgeable recommendations on food pairings, beverages, and promotional items to enhance the guest experience.
- Work collaboratively with fellow servers, kitchen, and bar staff to ensure seamless service delivery.
- Address customer concerns or complaints with a calm, solution-focused attitude to ensure satisfaction.
- Issue accurate bills, handle payments, and process transactions promptly and securely.
- Hospitality Service
Manager
The Mansion Private Member Club
05.2021 - 01.2022
- Recruit, train, and supervise staff to ensure high performance and alignment with company standards.
- Handle customer complaints with urgency and professionalism, offering effective solutions within defined timeframes and following up to ensure complete resolution.
- Resolve product or service issues by thoroughly understanding the customer's concern, identifying root causes, and implementing appropriate corrective actions.
- Support overall team success by contributing to related projects and tasks as needed.
- Assess and identify customer needs to deliver outstanding service and satisfaction.
- Foster lasting customer relationships through open, honest, and interactive communication.
- Deliver accurate, timely, and complete information by utilizing the appropriate tools and systems.
- Manage and coordinate product recalls, ensuring timely communication and resolution.
- Use persuasive communication to retain customers considering cancellations, presenting value-based alternatives.
- Keep customers informed of current deals, special offers, and ongoing promotions.
- Liaise professionally with customers, team members, suppliers, and sales representatives to maintain smooth operations and effective communication across department.
Education
Master’s - Business Administration
Staffordshire University
Stoke on Trent, UK07.2022
Master of Science - MARKETING
University of Tirana
Tirana, Albania01.2022
Bachelor’s - FINANCE
University of Tirana
Tirana, Albania01.2019
High School -
“Janaq Kilica” High School
Fier, Albania01.2016
Skills
- Microsoft Office
- Internet & Networks
- Event management
- Staff training
Hobbies and Interests
- Marketing
- Sales
- Accounting
- Capital Markets
- Traveling
Awards
Silver Star, Staffordshire University, UK
Personality Characteristics
- Builds and maintains strong, collaborative relationships with colleagues and industry professionals.
- Communicates effectively and connects well with others, fostering teamwork and shared success.
- Demonstrates excellent time management, consistently meeting deadlines with a strong sense of responsibility.
- Highly adaptable, able to manage diverse tasks and shifting priorities with ease.
- Quickly develops critical thinking skills, analyzing and evaluating problems efficiently and professionally, often in collaboration with peers.
- Fast learner with the ability to absorb and apply new information rapidly.
- Committed and devoted to professional growth and excellence in the field.
- Open to feedback and consistently responds positively to suggestions for improvement.
Timeline
Server/ Captain Server/ Assistant Manager
Cataluna Jax
05.2024 - Current
Sales Agent
Kalemi Travel and Tours
01.2023 - 12.2023
Manager
Shisha Lounge
11.2022 - 05.2023
Assistant at Student support office
Staffordshire University UK
02.2022 - 06.2022
Manager
The Mansion Private Member Club
05.2021 - 01.2022
Server
RHG (Salt Tirana & LIFT Steak and Rooftop Bar)
03.2018 - 01.2022
Master’s - Business Administration
Staffordshire University
Master of Science - MARKETING
University of Tirana
Bachelor’s - FINANCE
University of Tirana
High School -
“Janaq Kilica” High School
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