Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gjouille Ramos

Bridgeton,NJ

Summary

Accomplished Home Furnishing Consultant with a proven track record at Raymour & Flanigan, excelling in client consultation and interior design. Leveraged strong communication skills and furniture selection expertise to surpass sales targets and enhance customer satisfaction. Skilled in design presentation, consistently achieving positive outcomes through effective space planning and color coordination.

Overview

30
30
years of professional experience

Work History

Home Furnishing Consultant

Raymour & Flanigan
01.2014 - 12.2023
  • Updated customers on scheduled deliveries of furniture to homes.
  • Researched furniture materials and suggested pieces to clients based on budget and want.
  • Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
  • Followed up with clients after installation and delivery to gauge customer satisfaction.
  • Developed strong client relationships by maintaining consistent follow-ups and addressing customer concerns promptly.

Sales Associate

Just Cabinets Furniture & More
12.2012 - 01.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Furniture Sales Associate

American Signature Furniture
12.2010 - 12.2012
  • Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
  • Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
  • Contributed to a positive and welcoming store environment through excellent customer service skills.
  • Built strong relationships with clients, resulting in repeat business and a loyal customer base.
  • Attained monthly sales targets consistently by employing effective closing techniques during client interactions.

Trainer/Store Manager of Operations

Mattress Giant
09.2006 - 12.2010
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Department Manager/Salesperson

The North Carolina Company/Haynes Furniture
03.1994 - 09.2006
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Education

High School Diploma -

Millville Senior High School
Millville, NJ
06.1987

Skills

  • Client consultation
  • Furniture selection
  • Custom Furniture Design
  • Design Presentation
  • Interior design
  • Fabric Knowledge
  • Space Planning
  • Color coordination
  • Customer Service
  • Strong Communication and Interpersonal Skills

Accomplishments

  • Supervised team of 10 staff members.
  • Exceeded monthly quotas
  • Earned many awards
  • Earned free trips, Mattresses, and prizes

Timeline

Home Furnishing Consultant

Raymour & Flanigan
01.2014 - 12.2023

Sales Associate

Just Cabinets Furniture & More
12.2012 - 01.2014

Furniture Sales Associate

American Signature Furniture
12.2010 - 12.2012

Trainer/Store Manager of Operations

Mattress Giant
09.2006 - 12.2010

Department Manager/Salesperson

The North Carolina Company/Haynes Furniture
03.1994 - 09.2006

High School Diploma -

Millville Senior High School

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Gjouille Ramos