Summary
Overview
Work History
Education
Skills
Timeline
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Gjwallhya Joseph

Orlando ,Florida

Summary

Personable and dedicated Customer Service Representative with extensive experience in Health Care, EHR, EMR, CRM and Help Desk . Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

IMPLEMENTATION SPECIALIST

PatientNOW
Englewood, CO
08.2021 - Current
  • Oversaw support ticket management through email and phone calls, ensuring prompt issue resolution and maintaining high-quality customer support
  • Conducted training sessions for users on how to use the newly implemented software program.
  • Created comprehensive user documentation outlining processes, procedures, and troubleshooting techniques.
  • Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
  • Maintained detailed records of all changes made during the implementation process.
  • Monitored progress of implementations in order to meet deadlines set by clients.
  • Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
  • Educated clients by explaining all technology issues in terminology that was simple to understand.

LEAD HEALTH INFORMATION SPECIALIST

CIOX Health
Orlando, FL
11.2019 - 08.2021
  • Drove resolution of escalated supervisor calls, ensuring swift and effective patient issue resolution
  • Spearheaded comprehensive training programs, equipping new hires with telecom system proficiency and exceptional customer service skills, resulting in a highly skilled team
  • Streamlined daily call management, leveraging data-driven insights to minimize abandoned calls and enhance operational efficiency
  • Orchestrated meticulous management of complex medical information records, encompassing electronic data and paper files, while strictly adhering to HIPAA compliance.
  • Reviewed medical records for accuracy and completeness, ensuring compliance with legal and accreditation standards.
  • Performed audits on medical records to identify discrepancies or errors in documentation.
  • Processed requests from outside organizations for release of patient information according to HIPAA regulations.

MEMBER SERVICES REPRESENTATIVE

SunTrust
Orlando, FL
10.2018 - 08.2019
  • Answered incoming calls regarding membership benefits and services.
  • Handled customer complaints in an efficient and courteous manner.
  • Identified opportunities for cross-selling additional products or services based on member needs.
  • Answered member questions about products and services.
  • Exemplified versatility and leadership by cross-training team members and serving as a reliable backup resource for customer service representatives
  • Orchestrated a seamless fusion of multifaceted customer service and administrative duties, adeptly resolving customer inquiries with efficiency and excellence
  • Elevated the member service area's ambiance and marketability through meticulous maintenance and presentation, creating a lasting impression for members and visitors.

INSURANCE SPECIALIST

Lunari Group
Pompano Beach, FL
12.2015 - 10.2018
  • Spearheaded meticulous premium calculations, optimizing payment methods to bolster sales efficiency
  • Masterminded the flawless execution of sales closures, skillfully collecting essential deposits with unwavering precision
  • Pioneered the refinement of premium calculation procedures and payment strategies, elevating the company's sales performance to new heights.

CAR SALES CONSULTANT

Hyundai Motor America
Vero Beach, FL
12.2014 - 12.2015
  • Pioneered a client-centric approach by skillfully assessing customer needs, orchestrating effective price negotiations, and facilitating seamless credit transactions
  • Orchestrated strategic inventory management, optimizing stock levels to meet customer demand and bolstering revenue
  • Attained full certification as a Toyota sales professional, excelling in coursework and accreditation to drive enhanced customer satisfaction
  • Stepped into the role of Finance and Insurance Manager when necessary, streamlining financial operations for a superior customer experience and overall efficiency.

Education

ASSOCIATE IN GENERAL STUDIES -

Palm Beach State College

Skills

  • Strategic Vision/Leadership
  • Product Management
  • Growth Strategy
  • Conflict Management
  • Market & Competitor Research
  • Telephone and Email Etiquette
  • Client Management
  • Project Planning
  • Issue Resolution
  • Project Management
  • Implementation Management
  • Implementation and Configuration
  • Client Education Needs
  • Technical Troubleshooting
  • User Support
  • User Training
  • Application Support
  • Customer Service
  • Computer Maintenance
  • Computer Diagnostics
  • Incoming Call Management
  • Attention to Detail
  • Remote Technical Support
  • Product Roadmaps
  • Microsoft Office Suites
  • Contract Negotiation
  • Project/Operation Management
  • Productivity Improvement
  • Strategic Planning/Execution
  • Customer Success Strategy
  • Training & Development
  • Customer Experience Marketing
  • Strategic Account Management
  • Business Development
  • Excellent Communications Strategy
  • Sales Support
  • Customer Relationship Management
  • Organizational Skills

Timeline

IMPLEMENTATION SPECIALIST

PatientNOW
08.2021 - Current

LEAD HEALTH INFORMATION SPECIALIST

CIOX Health
11.2019 - 08.2021

MEMBER SERVICES REPRESENTATIVE

SunTrust
10.2018 - 08.2019

INSURANCE SPECIALIST

Lunari Group
12.2015 - 10.2018

CAR SALES CONSULTANT

Hyundai Motor America
12.2014 - 12.2015

ASSOCIATE IN GENERAL STUDIES -

Palm Beach State College

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