GLACE C. MERCADER
Summary
Detail-oriented BSN-RN with a strong background in critical care and with over 14 years of experience in providing high quality patient care in fast paced clinical environments. Proficient in developing care plans and collaborating with the multidisciplinary teams to enhance patient outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CQI RN Coordinator
Centurion Healthcare
Bunker Hill
01.2026 - Current
- Coordinated patient care plans with multidisciplinary teams and healthcare providers to ensure comprehensive and personalized care.
- Managed patient assessments to identify needs and develop appropriate interventions.
- Facilitated communication between patients, families, and healthcare staff for optimal care.
- Monitored compliance with healthcare regulations and quality assurance standards.
- Enhanced workflow processes for patient scheduling and resource allocation, resulting in improved access to care.
- Implemented patient education programs to promote health awareness and self-management, empowering patients to take control of their health.
- Reviewed medical records to ensure accuracy and proper documentation of care provided.
- Assessed patient conditions to determine urgent care needs and prioritize treatments.
- Performed triage, prioritizing treatment of incoming patients based on acuity level.
- Conducted staff meetings to discuss new initiatives or changes in practice protocol.
Staff Nurse
Sycamore Village Brickyard
Kokomo
09.2024 - 12.2025
- Provided direct patient care in acute, skilled, and rehabilitation settings, ensuring optimal treatment based on clinical guidelines and patient needs.
- Utilized clinical nursing skills to assess, monitor, and document patient conditions, ensuring high-quality care and patient safety.
- Coordinated patient services through effective communication with providers, members, and care teams to enhance treatment plans and ensure continuity of care.
- Applied utilization management principles to evaluate medical services, ensuring compliance with healthcare policies and maximizing resource efficiency.
- Maintained proficiency in EMR systems and Microsoft Office to accurately document patient information, monitor treatment progress, and facilitate collaboration with healthcare teams.
Utilization Management Nurse
Centene Corporation
St. Louis
10.2022 - 08.2024
- Led utilization review initiatives and mentored team members, partnering with cross-functional teams to enhance care management strategies.
- Coordinated with providers, members, and healthcare teams to deliver cost-effective, high-quality patient care.
- Conducted utilization reviews by analyzing medical records, applying clinical guidelines, and ensuring appropriate healthcare services.
- Applied policies, procedures, and insurance guidelines to ensure medical necessity and coverage decisions.
- Utilized EMR systems, Microsoft Office, and medical databases to document, research, and analyze patient information.
Staff Nurse
Cebu Provincial Hospital
Danao City
10.2018 - 03.2019
- Delivered skilled nursing care in an acute, skilled, or rehabilitation setting, ensuring patient safety, comfort, and recovery through clinical expertise.
- Conducted comprehensive patient evaluations, interpreted medical criteria, and collaborated with healthcare teams to develop and implement optimal treatment plans.
- Utilized nursing judgment and evidence-based practice to assess patient conditions, respond to emergencies, and ensure optimal recovery outcomes.
- Worked closely with physicians, providers, and families to ensure smooth care transitions, patient education, and timely medical interventions.
- Monitored vital signs, reported significant changes to healthcare team, and facilitated timely interventions.
- Managed IV lines, central lines, and ventilators for critically ill patients.
- Documented patient information accurately in electronic health records systems.
- Implemented evidence-based practice guidelines when caring for critically ill patients.
- Initiated resuscitation measures following cardiac arrest or respiratory failure events.
- Assessed ICU patients each shift to ascertain vitals and key information.
- Delivered individualized post-operative care by monitoring pain levels, assessing vital signs, and educating patients on recovery steps.
- Utilized effective communication skills to educate patients and family members on side effects from both surgery and anesthesia.
Company Nurse
Duros Development Corporation
11.2017 - 10.2018
- Delivered medical care, first aid, and health consultations to employees, enhancing workplace safety and wellness.
- Conducted health screenings, administered vaccinations, and developed wellness initiatives to promote a healthy workforce.
- Ensured company adherence to health regulations by monitoring workplace hazards, conducting risk assessments, and implementing safety protocols.
- Assessed employee health concerns and provided tailored medical advice to support employee well-being.
- Documented employee health data in electronic medical records (EMR) and utilized Microsoft Office tools for efficient reporting and compliance tracking.
- Provided healthcare services to employees in Philippines, contributing to overall employee health and compliance.
Staff Nurse
Vicente Sotto Memorial Medical Center
Cebu
05.2016 - 10.2017
- Delivered high-quality nursing care to critically ill newborns (NICU), pediatric patients (Peds Ward), and critically ill children (PICU), PACU and OR ensuring patient safety and comfort.
- Assessed vital signs, administered medications, and provided life-saving interventions for neonatal and pediatric patients with complex medical needs, enhancing patient outcomes.
- Collaborated with physicians, respiratory therapists, and healthcare teams to develop and implement individualized treatment plans for infants and children, improving care coordination.
- Operated ventilators, infusion pumps, and monitoring equipment while accurately documenting patient data in electronic medical records (EMR).
- Guided parents and families on patient conditions, treatment plans, and home care management, fostering understanding and support.
- Cebu, Philippines
RN Virtual Administrative Medical Assistant
Intellmed Inc.
11.2013 - 08.2015
- Coordinated patient care by scheduling appointments, managing medical records, and liaising with healthcare providers to enhance patient experience.
- Reviewed and documented medical services to ensure compliance with healthcare policies and support accurate benefit administration.
- Facilitated communication between patients, providers, and insurance companies, assisting with treatment plans and follow-ups to improve care continuity.
- Utilized Microsoft Office and EHR systems to manage records, troubleshoot technical issues, and maintain accurate documentation.
- Collaborated with healthcare teams to improve patient care coordination, assist in training staff, and enhance workflow efficiency.
- Lalawigan Ng, Cebu, Philippines
Staff Nurse
St. Vincent General Hospital
Cebu City
06.2013 - 06.2014
- Administered medications according to established protocols and patient care plans.
- Administered medications and managed pain relief protocols for recovering patients.
- Monitored patients' vital signs, promptly reporting significant changes to healthcare team for timely interventions.
- Monitored patient vital signs and recovery progress in the post-anesthesia care unit.
- Collaborated with interdisciplinary teams to develop individualized care strategies.
- Provided direct patient care, including wound dressing, medication administration, and IV therapy, enhancing patient recovery.
- Maintained accurate medical records in electronic health record systems, ensuring compliance with regulatory standards.
Education
Bachelor of Science - Nursing
University of Cebu - Banilad
Cebu City, Philippines01-2012
Skills
- Clinical Nursing Knowledge
- Basic Life Support Provider
- Utilization Management
- Medical Benefit Administration
- Health Policy Interpretation
- Medical Documentation
- Acute Care
- Patient Assessment
- EMR Management
- Data Analysis
- Project and Team Management
- Telehealth
- Critical Thinking
- Effective Communication
- Team Collaboration
- Medical Triage
- Healthcare Regulations
- Work Technical
- Proficiency in Microsoft Office
- Decision-Making
- Patient Advocacy
- Adaptability
- Patient care coordination
Certification
- PH RN Philippine Nurses Licensure Examination, Active License
- US RN National Council Licensure Examination, Illinois, Indiana, Compact license
Timeline
CQI RN Coordinator
Centurion Healthcare
01.2026 - Current
Staff Nurse
Sycamore Village Brickyard
09.2024 - 12.2025
Utilization Management Nurse
Centene Corporation
10.2022 - 08.2024
Staff Nurse
Cebu Provincial Hospital
10.2018 - 03.2019
Company Nurse
Duros Development Corporation
11.2017 - 10.2018
Staff Nurse
Vicente Sotto Memorial Medical Center
05.2016 - 10.2017
RN Virtual Administrative Medical Assistant
Intellmed Inc.
11.2013 - 08.2015
Staff Nurse
St. Vincent General Hospital
06.2013 - 06.2014
Bachelor of Science - Nursing
University of Cebu - Banilad