Glacy Toledo
Easton,United States
Summary
Communicative and customer-oriented professional with 3 years of Travel Consulting and Sales experience and 9 years of Administrative and Finance experience delivering excellent customer service and building strong business relationships with internal and external stakeholders. Expertise in managing daily administrative, accounts payable, and accounts receivable routines. Excellent organizational skills, problem-solving, creativity, negotiation, interpersonal, and conflict-resolution skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Fluent in Portuguese and English. Basic Spanish. Advanced Knowledge of Salesforce.
Overview
10
10
years of professional experience
Work History
Operations Assistant
Intrax
09.2022 - Current
- Conduct thorough vetting of employers through emails, phone calls, and web searches to ensure compliance with US government regulations for job placements
- Handling international students' Support issues – first point of contact when participants arrive in United States
- Pre-arrival support, guidance on employment questions, and health insurance among other support needed
- Organizing Cultural Activities
- Interviewing process for Host Companies
- Department of State report and regulations processes
Career Break
Relocation
03.2020 - 03.2022
- Relocated from Brazil to the United States
- Immigration Process for work permit authorization
- Freelance projects filling out forms for visa processes forms B1, B2, J1, and Family Based (Green Card)
- Achieved Certification in Facebook Advertising
Sales Specialist
Student Travel Bureau
01.2017 - 01.2020
- Recognized as Top Seller of the Au Pair Program 3 years in a row among 75 Student Travel Bureau stores
- Customized international travel programs for 2,200+ clients and exchange students, aiming to deliver optimal educational and work experiences
- Provided attentive, professional services while building and managing relationships with clients from different backgrounds
- Recommend travel packages, work programs, and study programs based on the client’s individual preferences and needs
- Effective communication with students, schools, and parents
- Analyzed students’ personal information and updated Student & Exchange Visitor Information System (SEVIS) with accurate and reliable data, visa processes for J1, B1, and B2, and Green Card
- Organized and participated in team conferences, events, and meetings to present different services to prospects
- Worked with different international educational institutions and companies in the U.S., Canada, France, Spain, South Africa, Belgium, and many others
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Exchange Program -
Au Pair Care
04.2014 - 05.2016
- Developed professionally and personally by working with children from different cultures
- Improved cross-cultural communication skills and English-speaking fluency
- Learned how to resolve difficult situations and adapt to new environments
Education
Bachelor of Business Administration -
Anhanguera University
Brazil Certification in True Leadership -
New York University
New York, NY01.2015
Master of Business Administration (MBA) - Human Resources
Anhanguera University
Brazil 01.2011
Skills
- Positive Attitude
- Attention to Detail
- Professional and Friendly
- Customer Support
- Administrative Support
- Work Planning and Prioritization
- Hiring and Training
- Document Management
Timeline
Operations Assistant
Intrax
09.2022 - Current
Career Break
Relocation
03.2020 - 03.2022
Sales Specialist
Student Travel Bureau
01.2017 - 01.2020
Exchange Program -
Au Pair Care
04.2014 - 05.2016
Certification in True Leadership -
New York University
Bachelor of Business Administration -
Anhanguera University
Master of Business Administration (MBA) - Human Resources
Anhanguera University
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