Gladi Aboughaida
Kissimmee,FL
Summary
Experienced in Costumer Service with over 5 years of experience in Sales & Marketing. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. consistently saved costs while increasing profits.
Overview
7
7
years of professional experience
Work History
Timeshare Sales Representative
Westgate resorts
01.2020 - Current
- Participated in onsite and webinar based sales trainings and attended sales meeting.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Developed top-tier negotiation skills and turned customer objections into sales opportunities.
- Collaborated with internal departments and external partners in order to seek for the best financial institution to finalize sales transactions with.
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Warehouse Team Member
Amazon
03.2020 - 06.2020
- Transferred inventory to and from target destinations using pallet jacks and other transportation tools.
- Verified quantity and description of material received by checking merchandise against packing list.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Wrapped pallets in shrink wrap prior to loading.
Damage Advisor
Loss Restoration
10.2019 - 02.2020
- Created, modified, and executed business plans to maximize client satisfaction.
- Worked with advisors to resolve problems, improve operations and provide exceptional customer service.
- Followed quality standards and procedures to minimize errors and maximize customer service.
- Determined and recommended methods to address improvement opportunities.
- Offered pricing and feature recommendations to management and crossfunctional teams.
Service Advisor
American Loss Consultant
05.2019 - 09.2019
- Implement and developed customer service training processes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Surpassed sales goals through implementation of effective marketing strategies.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Cashier Team Lead
Tainos Bakery
01.2019 - 04.2019
- Counted cash in register drawer at beginning and end of shift.
- Worked closely with managers to solve problems and handle customer concerns.
- Served needs of more than 5 customers in busy job environment.
- Prepared beverages and filled food orders for customers.
- Reconciled cash drawer at start and end of each, accounting for errors and resolving discrepancies.
Front Desk
Cristoff Hotel
01.2018 - 04.2018
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations at busy facility as many as 20 nightly guest.
Education
High School -
U.E. Monsenor Jose Luis Castellanos
Maracaibo, ZuliaProject Manager Certification - Project Manager
Coursera
Online09-2025
Skills
- Overcoming objections
- Sales
- Production company collaboration
- Marketing and sales
- Digital marketing
- Departmental support
- Travel coordination
- Problem-solving skills
- Cash handling
- Customer service
- Able to perform effectively under pressure
- Book keeping
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Team Member
Amazon
03.2020 - 06.2020
Timeshare Sales Representative
Westgate resorts
01.2020 - Current
Damage Advisor
Loss Restoration
10.2019 - 02.2020
Service Advisor
American Loss Consultant
05.2019 - 09.2019
Cashier Team Lead
Tainos Bakery
01.2019 - 04.2019
Front Desk
Cristoff Hotel
01.2018 - 04.2018
High School -
U.E. Monsenor Jose Luis Castellanos
Project Manager Certification - Project Manager
Coursera
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