Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Software
references
Timeline
Generic
Gladimer Duarte

Gladimer Duarte

Saint Cloud,Fl

Summary

Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars, and preparing reports. Possesses strong communication and interpersonal skills with a demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Self-motivated brings proven leadership, organizational, and customer relations skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Clerk

Publix Deli
04.2023 - Current
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

Contract Project Manager

Hecuacolven, S.A
05.2021 - 09.2021
  • Streamlined resource allocation by closely monitoring team performance, identifying capacity gaps, and reallocating resources as needed.
  • Improved stakeholder communication through timely status updates and transparent documentation practices.
  • Enhanced team collaboration with effective communication strategies and tools, fostering an environment for innovative problemsolving.
  • Delivered projects on time and within budget by diligently tracking milestones, managing scope changes, and addressing potential delays promptly.
  • Boosted client satisfaction with consistent high-quality deliverables, resulting from rigorous quality assurance processes and frequent feedback loops.
  • Facilitated cross-functional cooperation by establishing clear roles, responsibilities, and expectations for all team members across departments.
  • Promoted knowledge sharing among team members through regular training sessions and workshops focused on best practices in project management.
  • Negotiated favorable contract terms with vendors to support project success while minimizing costs for the organization.
  • Managed multiple concurrent projects effectively by prioritizing tasks based on urgency, impact, and available resources.
  • Cultivated strong relationships with clients through attentive service, anticipating needs in advance while addressing any concerns proactively.
  • Leveraged strong negotiation skills during contract bidding processes, securing favorable terms that aligned with organizational goals and objectives.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Planned, designed, and scheduled phases for large projects.
  • Provided detailed project status updates to stakeholders and executive management.

Professor Quality

University Rafael Belloso Chacín
02.2018 - 06.2018
  • Design and develop courses in Updating the ISO 22000 standard, an Integrated Management System course under the framework of ISO standards
  • Develop forms for participant evaluations.
  • Increased course relevance by incorporating real-world examples and case studies into lesson plans.
  • Ensured curriculum alignment with academic standards through regular course review and updates.

Planning and Control Coordinator

C.A De Seguros La Occidental
04.2008 - 11.2017
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
  • Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
  • Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Entered data, generated reports, and produced tracking documents.

Planning and Control Coordinator

C.A de Seguros La Occidental
04.2008 - 11.2017
  • Plan projects for the development and improvement of the company, evaluate performance indicators, analyze and support the improvement of operational activities, develop and comply with the Social Responsibility plan, verify and comply with the projects and contributions made for the contributions of LOCTI tax
  • Design, develop and generate training platform of the corporate university, agreements for academic support, design curricular mesh, develop courses, elaborate curricular design of the courses according to the moodle system, elearning methodology, design mission, vision, objectives and organizational structure, job descriptions of the company
  • Prepare and implement manual of procedures, management of payments through the web, establishment of improvement in the operating system.

Professor

University José Gregorio Hernández
03.2007 - 09.2008
  • Prepare and develop instructional design of the subject according to the educational level
  • Prepare and dictate classes for the different chairs exposed both in the engineering faculty, as well as the faculty of economic and social sciences.

Quality Management System Coordinator

Desarrollo Casigua. DECA.
03.2007 - 03.2008
  • Consultan on the design, improvement, documentation and implementation of processes and procedures related to the quality management system, control of management indicators, development of internal quality audits, preparation and issuance of training workshops based on the standard.

Operational Auditor

GENICA
02.2006 - 01.2007
  • Collaborated with cross-functional teams to identify areas of risk and implement preventative measures.
  • Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.

Logistics and Distribution Coordinator

Tetra Pak. C.A. Venezuela
10.2004 - 12.2005
  • Coordinate and supervise the activities related to the internal services of the company, in terms of transfers (Taxicab), national and international correspondence, cleaning service and minor maintenance of the plant, stationery, auxiliary production material, equipment inventory, attention to expatriates, managerial mobility, location and logistics development for managerial meetings and staff training, control of consumption of area expenses.
  • Optimized delivery routes with advanced route planning software, resulting in reduced transportation costs.
  • Managed a team of warehouse personnel, ensuring timely completion of tasks and adherence to safety standards.

Construction Supervisor

Banco Industrial de Venezuela
11.1999 - 02.2002
  • Supervise civil works at the Madre Rafols Hospital and Michael's Village
  • Control quantities of works executed through Project, prepare valuations, structure budgets, verify plans, security systems, suppliers and material used
  • Review and plan A/C projects, prepare increase tables, pay the Payroll of the contracted personnel.

Quality Consultant

Amaury Marrugo Consultores Aso.
09.1998 - 08.1999
  • Implement Quality Management Systems of assigned companies, verify the performance of the Human Resources, Purchasing, Warehouse and Sales departments related to quality standards.

Quality Consultant

Tucker Pumping Services
05.1998 - 05.1998
  • Implement quality management system, collaborate with the improvement of the reception and dispatch system
  • Elaborate organization charts, support in the development of a Human Resources system in the training of personnel, elaboration of Procedures Manuals
  • Shopping, warehouse, reception and dispatch.

Education

Human Resourse Specialist -

FUNIBER
08.2017

University Educator Specialist -

Universidad del Zulia
06.2006

Master - Project Management

Universidad Rafael Belloso Chacin
10.2005

Bachelor of Engineering - Industrial Engineering

Universidad Del Zulia
Venezuela
10.1997

Skills

  • Strategic planning
  • Organizational Skills
  • Organization and control
  • Problem resolution
  • Project Coordination
  • Management
  • Quality Control
  • Process management
  • Customer Satisfaction
  • Attention to Detail
  • Project management
  • Teamwork

Accomplishments

  • 12% reduction in expenses on materials and resources used in the company and controlled by Logistics area
  • Organization and logistics of the Scientific Technical Conference (Social Responsibility).
  • Design, development, implementation and execution of the Corporate University of the company Seguros la Occidental
  • Design, development, implementation, documentation and Execution of the Department of Virtual Attention to the Producer and line 0500.

Certification

Six Sigma Green belt Profesional Online, 2021

Languages

Spanish
Native or Bilingual
English
Professional Working

Software

Microsoft Office

Vision

Publisher

Google Suite

Microsoft Project

references

  • Ramón Pérez, Vicepresident of Process, C.A. de Seguros La Occidental, +58-424-6877109
  • Fulvia Granda, Logistic Manager, Hecuacolven, +1 (437) 633-8876
  • Jans Baez, Clerk Deli, Publix, +1 (727) 226-2027

Timeline

Clerk

Publix Deli
04.2023 - Current

Contract Project Manager

Hecuacolven, S.A
05.2021 - 09.2021

Professor Quality

University Rafael Belloso Chacín
02.2018 - 06.2018

Planning and Control Coordinator

C.A De Seguros La Occidental
04.2008 - 11.2017

Planning and Control Coordinator

C.A de Seguros La Occidental
04.2008 - 11.2017

Professor

University José Gregorio Hernández
03.2007 - 09.2008

Quality Management System Coordinator

Desarrollo Casigua. DECA.
03.2007 - 03.2008

Operational Auditor

GENICA
02.2006 - 01.2007

Logistics and Distribution Coordinator

Tetra Pak. C.A. Venezuela
10.2004 - 12.2005

Construction Supervisor

Banco Industrial de Venezuela
11.1999 - 02.2002

Quality Consultant

Amaury Marrugo Consultores Aso.
09.1998 - 08.1999

Quality Consultant

Tucker Pumping Services
05.1998 - 05.1998

Human Resourse Specialist -

FUNIBER

University Educator Specialist -

Universidad del Zulia

Master - Project Management

Universidad Rafael Belloso Chacin

Bachelor of Engineering - Industrial Engineering

Universidad Del Zulia

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Gladimer Duarte