Gladi Rubi Jimenez
Las Vegas,NV
Summary
Proven in enhancing customer satisfaction at Paysign, adept in call center operations and problem-solving, I excel in multitasking and maintaining professionalism under pressure. Demonstrated success in improving patient service at Dignity Health, with expertise in Salesforce CRM and effective communication, I consistently achieve and surpass goals.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Paysign
07.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Child Care Provider
Las Vegas Urban League
07.2023 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Cashier
Lowe’s
08.2020 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Nutrition Service Aide
Dignity Health
11.2015 - 12.2019
- Optimized workflow efficiency with proactive maintenance of kitchen equipment, minimizing potential downtime or disruptions in service.
- Strengthened departmental knowledge by participating in ongoing training opportunities related to nutrition, food safety, and customer service.
- Facilitated smooth operation of the nutrition department by managing inventory levels and preparing necessary supplies for daily use.
- Improved patient satisfaction by providing timely and accurate meal service according to dietary restrictions.
- Maintained accuracy in meal tray assembly, ensuring consistency in compliance with patients'' dietary requirements.
Nutrition Service Aide
Spring Valley Hospital
10.2013 - 11.2015
- Enhanced team communication by actively participating in staff meetings and sharing valuable feedback regarding nutrition services improvements.
- Optimized workflow efficiency with proactive maintenance of kitchen equipment, minimizing potential downtime or disruptions in service.
- Improved patient satisfaction by providing timely and accurate meal service according to dietary restrictions.
- Maintained accuracy in meal tray assembly, ensuring consistency in compliance with patients'' dietary requirements.
Education
GED -
CSN
Las Vegas, NV08.2011
Certificate - Medical Assistant
Milan Institute
Las Vegas, NV08.2011
Skills
- Call center experience
- Billing coordination
- Brand representation
- Custom order management
- Point of sale system
- Call logging
- Complaint resolution
- Professional telephone demeanor
- Salesforce CRM
- Office equipment proficiency
- Problem-solving skills
- Problem-solving abilities
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Representative
Paysign
07.2024 - Current
Child Care Provider
Las Vegas Urban League
07.2023 - Current
Cashier
Lowe’s
08.2020 - 10.2020
Nutrition Service Aide
Dignity Health
11.2015 - 12.2019
Nutrition Service Aide
Spring Valley Hospital
10.2013 - 11.2015
GED -
CSN
Certificate - Medical Assistant
Milan Institute
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