GLADIS LARES

Managing Class A Lease-Up Community of 216 units

• Fully pre-leased two buildings prior to construction delivery at market rate
• Managing all day-to-day activities involving tenants, subcontractors and property management operations
• Conducted software training of Yardi by traveling to sister properties and training onsite employees
• Works closely with ownership group on a daily basis and provides them with daily updates, project assignments and any marketing updates

Managed Class B Student Housing Communities in New York/Texas

• Reduced portfolio monthly expenses by 15% by deep diving into communities expenses

• Executed yearly budget for 3 communities in different markets

• Visited sites weekly to view oversee service levels, curb appeal and leasing progress

• Resolved resident conflicts and issues in a fair and timely manner, promoting resident retention and satisfaction across all sites

Managed Class A Student Housing Community of 300 units/500 beds

• Increased pre-leased percentage from 16% to 96% within 5-month time span
• Resolved tenant issues quickly and increased tenant relation by 28%
• Hired and trained employees to exceed company expectations with high end customer service

Managed Class A community of 380 units.

• Successfully reduced and maintained delinquency under 1%
• Managed Multi-Million Renovation; constant vendor/contractor communication pertaining to billing, work scheduling and property relations
• Figured increases on renewals, composed their letters and prepared new leases

Managed Class B communities ranging from 104 to 360 units.

• Received and took action on all complaints and service request from tenants
• Established and implemented leasing goals while managing an effective lease expiration program
• Conducted apartment tours while consistently maintaining a minimum closing ratio of 45%