Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Gladis Prado

Streamwood,IL

Summary

Driven professional with a background at Pega Realty LLC, adept in property maintenance and fostering tenant relationships. Excelled in document preparation and team collaboration, enhancing operational efficiency and tenant satisfaction. Demonstrated ability to negotiate with vendors and manage property inspections, showcasing a blend of hard and soft skills vital for dynamic property management.

Overview

10
years of professional experience

Work History

Pega Realty LLC

Property Management Assistant
03.2024 - Current

Job overview

  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
  • Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Promptly responded to tenant complaints and concerns for over [Number] properties.
  • Coordinated with vendors for cost-effective maintenance services, contributing to budget control.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Negotiated favorable contract terms with vendors, securing high-quality services at competitive rates to benefit both tenants and owners.
  • Assisted in preparing comprehensive financial reports for owner review, ensuring transparency in property performance metrics.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Alexian Brothers Hospital

Patient Transporter
03.2014 - 02.2021

Job overview

  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
  • Enhanced patient comfort by providing compassionate care and timely transportation.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
  • Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
  • Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
  • Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
  • Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.

Mullers Woodfield Acura

Receptionist/Cashier
10.2014 - 10.2019

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

Elgin Community College
Elgin, IL

Associate of Arts
12.2018

First Institute
Crystal Lake, IL

Certificate from Medical Assisting
11.2012

Skills

  • Document Preparation
  • True team player
  • Preparing property agreements
  • Property Maintenance
  • Scheduling appointments
  • Social Media Marketing
  • Property Inspection
  • Maintenance Scheduling
  • Property Inspections

Languages

Spanish

Timeline

Property Management Assistant

Pega Realty LLC
03.2024 - Current

Receptionist/Cashier

Mullers Woodfield Acura
10.2014 - 10.2019

Patient Transporter

Alexian Brothers Hospital
03.2014 - 02.2021

Elgin Community College

Associate of Arts

First Institute

Certificate from Medical Assisting

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Gladis Prado