Gladis Saldana
Terrell,TX
Summary
A motivated and adaptable person with over 10 years of local municipality experience providing excellent customer service. Detail-oriented with a keen understanding of local ordinances and building code rules and regulations. Strong bookkeeping, effective communicator, team member, very good multitasking skills. Highly effective at developing a positive environment and productive working relationship with fellow employees through communication and support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant, Community Development
City Of Forney
Forney, TX
07.2016 - Current
- Provide clerical and secretarial support for public and staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, obtaining appropriate travel approvals.
- Maintain electrical and manual filing system
- Complete daily department deposit and reconcile monthly credit card statements.
- Compose, review and format reports as required.
- Attend Boards and Commission meetings for five boards.(Planning & Zoning Commission, Capital Improvements Advisory Committee, Architectural Review Board, Building Standards and Board of Adjustments).
- Draft meeting minutes, upload approved minutes to city website and keep board member attendance.
- Record documents with Kaufman County Clerks Office.
- Process contractor registrations.
- Receive commercial and residential permit applications. Process and issue permits for fire protection, food establishment and solicitors.
- Calculate building permit fees, development review fees, and roadway fees. Issues invoices and process payments.
- Schedule building and fire inspections, preconstruction meetings.
- Coordinate with third party health inspector (Bureau Veritas).
Administrative Assistant, Community Development
City Of Seagoville
Seagoville, TX
10.2015 - 07.2016
- Kept reception area clean and neat to give visitors positive first impression.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Complete daily department deposit and reconcile cash drawer.
- Attend monthly Park Board meetings. Draft meeting minutes and kept board member attendance.
- Process and issue yearly food establishment permits and temporary food permits.
- Managed facility reservations and scheduled outside lighting for park fields special events.
- Promoted and organized park events and programs, increasing community engagement and participation.
- Create and send work orders through Government Outreach software to the following crews, streets, water and sewer, littler crew and parks.
Customer Service Clerk, Utility Billing
City Of Seagoville
Seagoville, TX
05.2012 - 10.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Opened and created new customer accounts.
- Processed utility billing payment using STW softwear.
- Complete daily department deposit and reconcile cash drawer.
- Updated account information to maintain customer records.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma -
Seagoville High School, United States
Dallas, TX2006
Eastfield College
Mesquite, TX2014
El Centro College
Dallas, TX2007
Skills
- Schedule management
- Ability to prioritize
- Professional and mature
- City code knowledge
- Excellent Communication
- Permit Processing Proficiency
- Zoning Regulation Familiarity
- Proficient in MyGov
- Building Code Interpretation
- Multitasking efficiency
- Bilingual and fluent in Spanish
- Customer Service
- Dependable and Responsible
Certification
ICC Permit Technician
Texas Notary Public
Food Handler Certified
Timeline
Administrative Assistant, Community Development
City Of Forney
07.2016 - Current
Administrative Assistant, Community Development
City Of Seagoville
10.2015 - 07.2016
Customer Service Clerk, Utility Billing
City Of Seagoville
05.2012 - 10.2015
High School Diploma -
Seagoville High School, United States
Eastfield College
El Centro College
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