Gladisa Soto
Summary
Strategic team leader with expertise in employee training and customer service. Led initiatives in conflict resolution and operational efficiency, enhancing team performance and customer satisfaction. Developed training programs that strengthen service skills and product knowledge, while streamlining operations and fostering effective communication.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
CO Team Lead
Ollie’s Bargain Outlet
Kissimmee, Florida
2025 - Current
- Developed strategies that enhanced team productivity and elevated customer service levels.
- Recruited and trained new employees to meet operational requirements.
- Motivated team members through performance incentives and recognition programs, fostering a positive work environment.
- Resolved customer inquiries requiring management-level escalation efficiently.
- Completed thorough opening, closing, and shift change functions daily.
- Managed stock levels to ensure availability for customers, overseeing stock replenishment tasks.
- Enforced safety protocols and maintained a secure working environment.
- Communicated with management regarding team needs and performance, ensuring alignment with operational goals.
Manager
At Home Decor Superstore
Lake Mary, Florida
2024 - 2026
- Supervised daily operations and assessed team performance in home decor retail environment, ensuring alignment with sales goals.
- Mentored team members through coaching sessions, enhancing individual skills and overall team effectiveness.
- Designed and executed training programs to enhance staff product knowledge.
- Streamlined inventory management processes to guarantee constant product availability.
- Enhanced store presentation through effective visual merchandising strategies.
- Completed essential opening, closing, and shift procedures to ensure operational excellence.
- Delegated tasks according to individual skills to enhance team coordination.
- Generated detailed reports on project activities for management review, facilitating informed decision-making.
Manager
Victoria's Secret & PINK
Melbourne, Florida
2018 - 2024
- Coached, mentored, and trained team members, enhancing overall job performance.
- Developed and implemented staff training programs for improved product knowledge.
- Facilitated communication between departments to ensure operational efficiency and teamwork.
- Oversaw visual merchandising to enhance store presentation and customer experience.
- Coordinated inventory management and restocking processes, ensuring consistent product availability.
- Monitored sales trends to inform strategies for seasonal promotions and displays.
- Assessed team members' skillsets and assigned tasks accordingly for optimal efficiency.
Customer Service Cashier
Ace Hardware
Palm Bay, Florida
2016 - 2018
- Processed customer transactions efficiently using cash register and point-of-sale system.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained organized checkout area to support a positive shopping experience.
- Welcomed customers warmly upon entry to create a friendly atmosphere. and provided friendly customer service.
- Assisted customers with product inquiries and provided recommendations.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Educated customers on promotions and loyalty programs during transactions.
- Informed customers of in-store promotions or pricing specials.
- Addressed customer complaints to improve satisfaction and foster loyalty.
- Resolved customer complaints in a professional manner.
- Handled returns and exchanges, ensuring compliance with store policies.
- Monitored inventory levels at the register to support efficient stock management.
- Collaborated with team members to restock shelves and organize merchandise displays.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Conducted thorough counts and balanced cash drawers at the end of each shift. cashier drawers.
Receiving Clerk
Lowes Home Improvment
Hudson, Massachusetts
2009 - 2014
- Inspected incoming shipments for quality, accuracy, and compliance with purchase orders.
- Operated forklifts and hand trucks for efficient unloading of delivery trucks and containers.
- Maintained clean, safe working environment in receiving area, adhering to OSHA standards.
- Updated inventory records accurately to reflect new stock levels and monitor inventory flow.
- Reported shipment discrepancies to management promptly, facilitating timely resolution.
- Organized merchandise in storage areas for improved accessibility and faster retrieval.
- Processed returns and exchanges according to store policies, contributing to high customer satisfaction.
- Collaborated with purchasing department to address invoice discrepancies swiftly and effectively.
Window Specialist
JCPenney
Leominster, Massachusetts
2005 - 2010
- Guided customers in selecting window treatments and accessories to match individual preferences and enhance satisfaction.
- Showcased product features to elevate customer experience and drive satisfaction.
- Accurately measured windows for custom fitting of various window coverings.
- Installed diverse types of window coverings, ensuring optimal functionality.
- Advised customers on fabrics, colors, and styles tailored to their needs, ensuring optimal selections.
- Maintained a clean workspace throughout job execution to uphold professionalism.
- Restocked shelves and updated signage to promote special items effectively.
- Participated in staff meetings to enhance product knowledge and improve sales techniques.
Education
High School Diploma -
Leominster Hogh
Leominster, MASkills
- Inventory management
- Store presentation
- Customer service excellence
- Team leadership
- Training and mentoring
- Task delegation
- Performance evaluation
- Safety compliance
- Time management
- Attention to detail
- Budget management
- Expense tracking
- Conflict resolution
- Communication methods
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
CO Team Lead
Ollie’s Bargain Outlet
2025 - Current
Manager
At Home Decor Superstore
2024 - 2026
Manager
Victoria's Secret & PINK
2018 - 2024
Customer Service Cashier
Ace Hardware
2016 - 2018
Receiving Clerk
Lowes Home Improvment
2009 - 2014
Window Specialist
JCPenney
2005 - 2010
High School Diploma -
Leominster Hogh