Gladish Faith Famacion
'Ewa Beach,HI
Summary
The dependable server successfully provides fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
7
7
years of professional experience
Work History
Server
Zippys
02.2018 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer.
Store Manager
7'11 Hawaii
03.2017 - 11.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Store Manager
7'11 Hawaii
08.2016 - 03.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Associate of Science - Health Information Technology
Leeward Community College
Pearl City, HI05.2024
Bachelor of Science - Criminology
Christ The King College De Maranding
Philippines04.2014
Skills
- Special Dietary Requirements
- Food Sales and Promotion
- Cash Handling
- High-Volume Dining
- Suggestive Selling
- Sales Expertise
- Stocking and Replenishing
- To-Go Order Preparation
- Quality Control
- Guest Relations Management
Timeline
Server
Zippys
02.2018 - Current
Store Manager
7'11 Hawaii
03.2017 - 11.2017
Assistant Store Manager
7'11 Hawaii
08.2016 - 03.2017
Associate of Science - Health Information Technology
Leeward Community College
Bachelor of Science - Criminology
Christ The King College De Maranding
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