Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

GLADIS M VELASQUEZ

Henderson

Summary

Versatile and dynamic professional with a proven track record at MTC for enhancing patient experience through exceptional patient communication and safety protocols. Excelled in customer service across various roles, significantly reducing patient anxiety and fostering a positive environment. Skilled in maintaining confidentiality and safety, showcasing a blend of hard and soft skills to improve operational efficiency.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Patient Transporter

MTC
02.2023 - Current
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.

Bus Driver

CCSD
01.2024 - 07.2024
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.

Caregiver

Pacifica
03.2023 - 06.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Truck Driver

AMAR TRUCKING LLC
05.2019 - 02.2023
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.

BRISTA

Westgate Las Vegas Resort & Casino
03.1995 - 01.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

High School Diploma -

VENICE HIGH SCHOOL
Los Angeles, CA
08-1994

Skills

  • Patient communication
  • Patient safety
  • Patient confidentiality
  • Customer service

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].

Certification

  • Lift and Transfer Patients Safely Course Completion – Various healthcare education providers.
  • Cardiopulmonary Resuscitation (CPR) - American Red Cross.
  • Certified Patient Care Associate (CPCA) - National Career Certification Board.
  • Personal Protective Equipment Usage Certificate – OSHA-certified training programs.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Bus Driver

CCSD
01.2024 - 07.2024

Caregiver

Pacifica
03.2023 - 06.2024

Patient Transporter

MTC
02.2023 - Current

Truck Driver

AMAR TRUCKING LLC
05.2019 - 02.2023

BRISTA

Westgate Las Vegas Resort & Casino
03.1995 - 01.2019

High School Diploma -

VENICE HIGH SCHOOL

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GLADIS M VELASQUEZ