Gladson Barretto
Kuala Lumpur,Malaysia
Summary
Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across the energy sector. Cross-functional collaborator and proactive executive leader with skills in policy development, strategic & tactical planning and operational problem-solving. Promoting stakeholder engagement and building consensus to drive change for a sustainable future.
Overview
20
20
years of professional experience
11
11
Certificate
Work History
Business Line Manager
Schlumberger, East Asia
2022.01 - Current
- Managing Artificial Lift & Completions business lines in East Asia - Thailand, Myanmar, Vietnam, Brunei, Malaysia & Philippines.
- Grew revenue by 22% and profitability by 175 basis points, through direct personal customer management with key corporate accounts i.e. Shell, Exxon, Petronas Carigali, CHESS, IPC, PTTEP, POSCO,CLJOC, and Brunei Shell Petroleum in sales area.
- Created business development plans and targets for Artificial Lift & Completions product & service delivery range.
- Created customer value propositions for local market to promote new opportunities - Single Trip Cased & Open Hole Gravel Packs, Wireline deployable ESPs, Manara (Intelligent flow control valves), Multilateral Level 4 and Geothermal Completions
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed internal operational standards and productivity targets.
- Estimated head count requirements to support anticipated workload.
- Wrote and conducted formal performance reviews for personnel.
- Monitored team budgets to keep projects on task and avoid waste.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service while nurturing relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Systems Engineering Manager
Schlumberger Technology Corp
2017.11 - 2021.12
- Global SME in Liner Hanger, Multilateral, Multi Stage Stimulation & Sand Management Services
- Worked closely with HQ management teams to plan, develop and execute technical strategies aligned to client's vision. Launched new technologies in Liner Hanger, MSS and Multilateral business lines.
- Liaison for Marketing, Engineering and Sustaining teams with field operations and their respective clients.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Recommended system updates or changes after conducting in-depth technical peer reviews.
- Performed cost-benefit and ROI analyses for proposed systems.
- Checked for accuracy and functionality during implementation of new systems.
- Conducted end-user reviews for modified and new systems.
- Communicated regularly with customers concerning data exchange and technology integration.
- Documented system configuration, mapping and processes.
- Maintained stability, integrity and efficient operation of process systems supporting organizational operations.
- Supported field users, educating employees on troubleshooting and problem-solving protocols.
- Designed tailored disaster recovery solutions to control Non-Productive Time and improved operational efficiency to 98.5%
- Negotiated with vendors, outsourced and contractors to secure contracts and set Service Level Agreements.
Operations Manager
Schlumberger, Malaysia & Brunei
2014.01 - 2017.10
- Revenue and IBT responsibilities for Brunei & Malaysia operations. Delivered USD 529M at an average of 27% IBT over the period.
- Implemented business strategies, increasing revenue and effectively targeting new markets. Held 100% of Sand Control and Artificial Lift market share. Constantly eroded competition Smart Completions market and achieved 53% of market share.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills, specifically with Petronas Carigali, Brunei Shell & Murphy Oil.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed local vendor OMNI as exclusive manufacturer for low tier products, gaining significant advantage during bidding process.
- Identified and resolved unauthorized, unsafe, or ineffective Quality & HSE practices.
- Introduced new methods, practices, and systems to reduce turnaround and downtime.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Field Service Manager
Schlumberger, Malaysia
2012.05 - 2013.12
- Led team of up to 63 Engineers & Technicians in field activities.
- Installed and provided technical support for equipment.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Spearheaded process improvement initiatives to reduce service costs.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Sales Engineer
Schlumberger, India & Bangladesh
2010.10 - 2012.04
- Achieved 220% of revenue KPO consisting 30% of new technology revenue, resulting in President's Silver award.
- Provided sales forecasts for product & service sales opportunities within assigned accounts.
- Analyzed market trends, competitor performance and product strengths.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Contributed to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Prepared cost estimates and bid documents by studying customer RFQs and consulting with project managers.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Managed technical integration, systems engineering program management, customer support and program management.
- Submitted booking forecasts, monthly highlights and CRM entries.
- Cultivated and maintained strong relationships with customers to ensure positive customer experience.
Completions & Artificial Lift Field Engineer
Schlumberger
2006.08 - 2010.09
- Skilled in Completion, Artificial Lift, Liner Hanger and Multilateral technologies.
- Led as crew chief on complex Completion, Liner Hanger, Multilateral and Artificial Lift installations in India and other temporary locations in Saudi Arabia, UAE, Angola, Nigeria, Vietnam & Australia, 109 wells in total.
- Deployed world's 1st Intellizone & Flux system as a General Field Engineer promotion project.
- Planned installation, maintenance and operation of field equipment.
- Designed and implemented Quality & HSE controls on oil and gas operations.
- Collaborated with stakeholders to identify and deploy optimal strategies for handling downhole production equipment.
- Used TDAS, PipeSIM to simulate field operations, proactively identify problems and improve plans to mitigate risks.
- Performed SIT, FAT and function tests, torque and drag and nodal analysis.
- Conducted investigations and evaluations into technical issues.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proved successful working within tight deadlines and fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
MBA - International Finance
Heriot-Watt
Kuala Lumpur, Malaysia2025
Bachelor of Technology - Electronic & Biomedical Instrumentation
Mumbai University
Mumbai, India12.2004
Bachelor of Science - Engineering Physics
IIT, Bombay
Mumbai, India07.2000
Skills
- Cross-functional Team Management & Leadership
- Strategic Planning and Execution
- Sustainability Leadership in Oil & Gas
- Capital Spending
- Cost Analysis and Savings, Profitability and Revenue Generation
- Budgeting, Forecasting & Revenue Management
- Operations & Facilities Management
- Quality & Health Assurance
- Risk & Change Management
- Business Development & Customer Relationship Management
- Complex Problem-Solving & Results-Driven
- Sales and Marketing Leadership
Accomplishments
2023
- Retained 100% Artificial Lift market share in Brunei for the next 5 years.
- Encroached 50% of total competitor market in Malaysia for Artificial Lift business line; with robust strategies to encroach further.
- Increased YoY East Asia revenue for Artificial Lift & Completions by 22% in 2024 with projected IBT improvement of 175 basis points.
- Developed Single trip open hole sand control completion systems - A world's first. Deployment in 2024 for Brunei Shell Petroleum
2022
- Developed latest version of rig-less ESPs to compete with existing market offerings. Deployment in Brunei by 2024.
- Secured 80% market share in open hole sand control markets in East Asia.
2020
- Coordinated development of new technology for liner hanger systems - Hybrid Expandable Anchoring Technology (HEAT). This technology was mainly developed as a sustainable alternative to regular liner hanger systems, reducing carbon emissions by 30% during the manufacturing phase and 10% during deployment phase.
Affiliations
Society of Petroleum Engineers
Certification
- Completions & Artificial Lift Field Engineering, SLB, 2006 - 2010
- Liner Hangers Designing, SLB, 2010
- Lean Six Sigma Level 2, SLB, 2010
- Completion Architect, SLB,2011
- Sales University, SLB, 2011
- Management Essential, SLB, 2012
- Project Management, SLB, 2013
- ISO 9001:2015 Lead Auditor, 2018
- Well Construction Technology, NExT, 2019
- Advanced Management Essentials, Schlumberger, 2022
- Well Control in Design and LifeCycle Management, IWCF, 2023
Additional Information
"Case History: Alternative Application of Casedhole Gravel Pack with Openhole Standalone Screen and Water Contact Isolation Using Swell Packers"
International Petroleum Technology Conference, 2023
"Production Enhancement Evaluation via Permanent Fiber Optics Distributed Temperature Sensing Interpretation for a Gas-Lifted Producer in Field B, Offshore Malaysia"
Offshore Technology Conference Asia, 2022
Timeline
Business Line Manager
Schlumberger, East Asia
2022.01 - Current
Systems Engineering Manager
Schlumberger Technology Corp
2017.11 - 2021.12
Operations Manager
Schlumberger, Malaysia & Brunei
2014.01 - 2017.10
Field Service Manager
Schlumberger, Malaysia
2012.05 - 2013.12
Sales Engineer
Schlumberger, India & Bangladesh
2010.10 - 2012.04
Completions & Artificial Lift Field Engineer
Schlumberger
2006.08 - 2010.09
MBA - International Finance
Heriot-Watt
Bachelor of Technology - Electronic & Biomedical Instrumentation
Mumbai University
Bachelor of Science - Engineering Physics
IIT, Bombay
- Completions & Artificial Lift Field Engineering, SLB, 2006 - 2010
- Liner Hangers Designing, SLB, 2010
- Lean Six Sigma Level 2, SLB, 2010
- Completion Architect, SLB,2011
- Sales University, SLB, 2011
- Management Essential, SLB, 2012
- Project Management, SLB, 2013
- ISO 9001:2015 Lead Auditor, 2018
- Well Construction Technology, NExT, 2019
- Advanced Management Essentials, Schlumberger, 2022
- Well Control in Design and LifeCycle Management, IWCF, 2023
Recognitions
Performed by Schlumberger CEO award:
2023, Bronze Award, "Integrated Marvel Revolutionizing Shell's Gas Play"
- Unlocking 70% of Malaysia's gas production
2022, Bronze Award, "WPRS Enables Malaysia's Deepwater Conglomerate Oil"
- Enabling 20% increase in oil production with Malaysia's only subsea field
2022, Bronze Award, "Encroachment and Flawless Execution for Multilateral with Open Hole Gravel Pack"
- World's first Multilateral with OHGP
2022, Bronze Award, "Mass Liner Hanger Run History Worldwide"
- SLB leads in the Middle East with Liner Hanger deployments
2021, Bronze Award, "Var Energi Saves Millions with Multilateral Well"
- Norway saves millions on subsea infrastructure with 5,0000 - 10,000 t of CO2 equivalent emissions.
2018, Bronze Award, "Making a First Un-conventional Technology Break-Through with Petronas"
- 1st Cased Hole Frac Pack with Petronas Carigali
2014, Bronze Award, "IntelliZone Compact with Petronas Carigali"
- 1st Intelligent Completions in Malaysia
2010, Bronze Award, "First IntelliZone Installation in the world"
- World's 1st New Technology "Intelligent Completion" in the world.
President's Sales Award
2011, Silver Award, President's Sales Award, "INM's No. 1 Sales"
- for winning work with multi business line and multi sub segment scope for British Gas,
- introducing Formation Isolation valves in Hardy Oil and
- introducing multi-zone multi-drop gauges on Neon cable and multi-zone on/off valves for 18 wells
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