GLADYCE A. DUBREY
Philadelphia,PA
Summary
Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
18
18
years of professional experience
Work History
Executive Administrative Assistant No vember
Historic African Episcopal Church of St. Thomas
2015.11 - Current
- Building and producing Sunday bulletin and Online Newsletter
- Scheduled appointments and handled calendars for senior leadership.
- Organized and updated schedules for executives.
- Directing all phone calls and messages to the correct individuals
- Developed and updated weekly church digital Newsletter
- Any other duties as assigned by the Rector
- Handled scheduling for the Rectors calendar and prepared meeting agenda and materials.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to thecorrect recipient.
- Managed filing system, entered data, and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Administrative Assistant
Historic African Episcopal Church of St. Thomas
2014.11 - 2015.11
- General Administrative Duties as assigned by the Rector
Manager
AMC
2011.07 - 2012.02
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Administrative Assistant
Rave Cinemas
2006.04 - 2011.12
- Accountable for outstanding customer service
- General Administrative duties: filing, typing, answering phones
- Responsible for the selection, training and development of new and existing staff members
Cashier / Supervisor
DLC Management, Inc
2011.03 - 2011.07
- Accountable for outstanding customer service
- Cash handling procedures
Assistant Manager
2010.12 - 2011.03
Education
Bachelor of Science - Organizational Development & Management
Villanova University
Villanova, PA2012
Certificate in Baking and Pastry -
The Art Institute of Philadelphia
Philadelphia, PA2007
Associate’s Degree - Applied Science, Hotel, Restaurant and Institutional Management
Community College of Philadelphia
Philadelphia, PA1993
Skills
- Business Correspondence
- Mail Management
- Office Management
- Business Administration
- Extensive Vocabulary
- Executive Support
- Schedule & Calendar Planning
- Social Media Knowledge
- Multi-Line Phone Proficiency
- Professional and Mature
- Appointment Setting
- Mail Handling
Timeline
Executive Administrative Assistant No vember
Historic African Episcopal Church of St. Thomas
2015.11 - Current
Administrative Assistant
Historic African Episcopal Church of St. Thomas
2014.11 - 2015.11
Manager
AMC
2011.07 - 2012.02
Cashier / Supervisor
DLC Management, Inc
2011.03 - 2011.07
Assistant Manager
2010.12 - 2011.03
Administrative Assistant
Rave Cinemas
2006.04 - 2011.12
Bachelor of Science - Organizational Development & Management
Villanova University
Certificate in Baking and Pastry -
The Art Institute of Philadelphia
Associate’s Degree - Applied Science, Hotel, Restaurant and Institutional Management
Community College of Philadelphia
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