Gladys Balbuena Galeana
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills, as well as able to adapt quickly to changing environments.
Overview
7
7
years of professional experience
Work History
Assistant, Piercer
Get Ink Gallery
01.2023 - Current
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Volunteered to help with special projects of varying degrees of complexity.
- assisted in finding more opportunities to increase store success by coming up with creative promotions and events.
- Managed social accounts to increase productivity and engagement with not only costumers, but also other social users.
Sales Associate
Victoria's Secret & PINK
01.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- sold 453 store credit cards, which helped boost sales as well as costumer loyalty.
Waitress, Cashier
KOSMOS Pizza
07.2019 - 06.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Built relationships with customers to encourage repeat business.
After-School Teacher
Aclamo Family Centers
09.2018 - 06.2019
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Maintained positive, professional, and fun environment for students by provided exciting hands on, yet educational, activities.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
Internship Student
Global Tax Management
08.2016 - 08.2016
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Organized resources, records and personnel to accomplish aggressive targets.
- Developed and maintained filing systems to facilitate easy access to information.
Education
Bachelor of Arts - Communications
Immaculata University
Immaculata, PA05.2024
High School Diploma -
Norristown Area High School
Norristown, PA06.2020
Skills
- Customer Service
- Excellent People Skills
- Sales Training
- Multitasking Strengths
- Reading Comprehension Skills
- Verbal and Written Communication
- Activity Planning
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Assistant, Piercer
Get Ink Gallery
01.2023 - Current
Sales Associate
Victoria's Secret & PINK
01.2021 - Current
Waitress, Cashier
KOSMOS Pizza
07.2019 - 06.2020
After-School Teacher
Aclamo Family Centers
09.2018 - 06.2019
Internship Student
Global Tax Management
08.2016 - 08.2016
Bachelor of Arts - Communications
Immaculata University
High School Diploma -
Norristown Area High School