Gladys Beaty
Indianapolis,IN
Summary
Adept at Applied Behavior Analysis and proficient in computer skills, I significantly improved client outcomes at Hopebridge Autism Therapy Center. Leveraging strong social skills development and clinical documentation, I enhanced service delivery and efficiency across roles, from Optician to Parts Counter Person, always prioritizing client satisfaction and operational excellence. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Registered Behavior Technician
Hopebridge Autism Therapy Center
2023.12 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Used [Software] to document patient information, progress notes, and treatment plans.
- Utilized technology and software for behavior tracking and analysis, improving precision of interventions.
Backroom Coordinator
TJX Companies
2020.04 - 2023.09
- Supervised processing of orders, order tracking and delivery of goods
- Managed back-office sales team through coaching and sales technique training.
- Performed database management and analysis of business functions and processes.
- Maintained inventory for back-office supplies, computers and work-stations.
- Enhanced inventory management by implementing efficient backroom organization and storage systems.
- Maintained accurate records of incoming shipments, ensuring proper documentation and inventory control.
- Prepared schedule for back-office tasks and employees' daily functions.
Optician
Eyeglass World
2018.06 - 2020.04
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Facilitated smooth transition to digital record-keeping, improving organization and accessibility of customer prescriptions and records.
Parts Counter Person
Certifit
2015.03 - 2018.06
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Dental Lab Technician
Nick and Mikes Dental Lab
2012.09 - 2015.04
- Reduced turnaround time for dental appliances through effective time management and organization skills.
- Collaborated with dentists to create accurate and customized dental restorations for patients.
- Maintained a clean and organized laboratory workspace to uphold safety regulations and promote productivity.
- Completed detailed models of patients' mouths to create accurate devices.
- Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
- Assisted in inventory control, ensuring adequate supplies were available for efficient production.
Education
Diploma - Automotive Technology
Lincoln College of Technology - Indianapolis
Indianapolis, IN04.2008
GED -
Ben Davis High School
Indianapolis, IN04.2004
Skills
- Applied Behavior Analysis
- Social Skills Development
- Discrete Trial Training
- Ordering parts
- Returns processing
- Purchasing oversight
- Insurance Verification
- Insurance Billing
- Transaction Processing
- Shipping and receiving
- Computer Skills
- Clinical Documentation
Timeline
Registered Behavior Technician
Hopebridge Autism Therapy Center
2023.12 - Current
Backroom Coordinator
TJX Companies
2020.04 - 2023.09
Optician
Eyeglass World
2018.06 - 2020.04
Parts Counter Person
Certifit
2015.03 - 2018.06
Dental Lab Technician
Nick and Mikes Dental Lab
2012.09 - 2015.04
Diploma - Automotive Technology
Lincoln College of Technology - Indianapolis
GED -
Ben Davis High School
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