Gladys Benitez
Overview
10
10
years of professional experience
Work History
Production Operator
Action Staffing Group
Elizabeth, NJ
11.2018 - 12.2022
- Packaged finished food products and prepared packages for accurate shipping for the company Hello Fresh.
- Inspected and adjusted work performed to meet expectations.
- Replaced worn-out machine parts and produced tests for quality standards.
- Demonstrated effective communication skills through positive interactions with site managers, outside contractors and junior on-site staff.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
Customer Service Agent
Tiger Medical Group
Wayne, NJ
03.2017 - 08.2020
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer calls and emails to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized customer service software to manage interactions and track customer satisfaction.
Phone Sales Consultant
ADT Security
Orlando, FL
04.2013 - 12.2016
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Provided information about available products and services, membership details, and purchase advantages.
- Asked pertinent questions to understand customer requirements.
- Recorded contact information of customers and potential customers in internal database.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Set up appointments with interested customers according to schedule availability.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Implemented upselling techniques to increase revenue and move product.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Deli Associate
Publix
Orlando, FL
06.2014 - 12.2016
Education
High School Diploma -
Monroe High School
Monroe, WA06.2002
Skills
- Customer Satisfaction
- Equipment Maintenance
- Assembly and Production
- Bilingual
- Excellent communication and organization skills
- Fast paced worker
Languages
Spanish
Native or Bilingual
Timeline
Production Operator
Action Staffing Group
11.2018 - 12.2022
Customer Service Agent
Tiger Medical Group
03.2017 - 08.2020
Deli Associate
Publix
06.2014 - 12.2016
Phone Sales Consultant
ADT Security
04.2013 - 12.2016
High School Diploma -
Monroe High School