Zahid Mendez
Lake Forest,United States
Summary
Adaptable professional with a proven ability to exceed targets and deliver impactful results across diverse environments. Skilled in building relationships, solving problems, and managing multiple priorities with efficiency. Known for strong communication, organizational skills, and the ability to thrive in fast-paced settings. Adept at leveraging CRM systems, multitasking, and collaborating with teams to ensure successful outcomes. Ready to contribute to a dynamic team and help drive organizational growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Hilton Grand Vacations
Las Vegas, United States
08.2024 - 12.2024
- Engaged with customers to address inquiries, provide product information, and assist with sales
- Maintained detailed customer records in CRM systems, updating data for follow-up and ensuring accurate transaction tracking
- Prioritized customer requests and delivered high-quality service in a timely manner
- Worked closely with internal teams to ensure the accurate processing of customer orders and follow-up on service requests
Customer Care Representative
Hilton Grand Vacations
Las Vegas, United States
09.2023 - 04.2024
- Processed customer service requests through phone and email, maintaining detailed records in CRM systems
- Effectively addressed customer concerns and issues in a timely manner, providing clear and actionable communication
- Met customer needs by prioritizing tasks and ensuring accurate updates on service requests
- Fostered long-term relationships by resolving customer issues and ensuring satisfaction through strong communication skills
Panera Bread Associate
Panera Bread
Las Vegas, United States
11.2021 - 05.2023
- Delivered customer service in a fast-paced, high-volume environment, managing multiple customer orders and inquiries simultaneously
- Coordinated with team members to ensure smooth workflow and met service standards
- Addressed customer concerns, providing quick and accurate solutions to maintain satisfaction
- Ensured order accuracy and maintained attention to detail during peak hours
Education
High School Diploma -
Beacon Academy of Nevada
Las Vegas, NV, United States06.2020
Skills
- Customer Service Excellence
- CRM Systems Proficiency
- Multi-tasking & Project Management
- Field Service Coordination
- Relationship Building & Retention
- Problem Resolution & Conflict Management
- Data Entry & Reporting
- Time Management & Prioritization
- Bilingual Communication (English & Spanish)
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- CRM Systems (Experience with customer data management and service tracking)
Certification
Certificate of Highest Conversion Rate (Q1 2024), Hilton Grand Vacations, Achieved the highest conversion rate in Q1 2024, based on bookings that led to the highest revenue generated from timeshare purchases. Recognized for booking guests who spent the most on timeshare purchases, demonstrating expertise in customer engagement and sales conversion.
Hobbies and Interests
- Hiking
- Traveling
- Tech Innovations
- Cooking
Languages
- Fluent in English
- Fluent in Spanish
Timeline
Sales Associate
Hilton Grand Vacations
08.2024 - 12.2024
Customer Care Representative
Hilton Grand Vacations
09.2023 - 04.2024
Panera Bread Associate
Panera Bread
11.2021 - 05.2023
High School Diploma -
Beacon Academy of Nevada
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