Gladys Burgos
St. Petersburg,FL
Summary
Hardworking and reliable with strong ability in Data Entry and Problem Solving. Offering Time Management, Team Work, Communication and Reliable. Highly organized, proactive and punctual with team-oriented mentality. Bilingual and fluent in English and Spanish, offering solid comprehension of cultural diversity.
Overview
9
9
years of professional experience
Work History
Inside Sales
ABC Supply
09.2022 - Current
- Maintained account information accuracy by communicating frequently with salesmen and account executives.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Office Manager
Summer Breeze Roofing
12.2020 - 09.2022
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and customers.
- Managed office operations while scheduling appointments for sales representatives.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of the roofers.
- Pull permits with the with the different municipalities and record Notice Of Commencement. Schedule inspections for each roofing job.
- Collect payment, run payroll etc.
Social Service Assistant
Gulfshore Care Center
06.2018 - 11.2020
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Partnered with interdisciplinary teams to implement care plans.
- Evaluated patient behavior and reported changes to clinical team.
- Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Led tours for prospective residents and family members to show facilities and answer questions.
- Responsible and Assist Unit Manager to oversee COVID-19 UNIT.
- Provided social work services, individual and family therapy and referrals.
Career Services Advisor
Ultimate Medical Academy
03.2015 - 06.2018
- Facilitated job and community agency referrals, job center workshops, résumé assistance and help with interviewing.
- Analyzed vacancies against applicant skillset to assess employment eligibility.
- Coordinated services with employers, partner agencies and community resources.
- Administered career assessments to identify client issues, determining appropriate community resources to coordinate services.
- Worked collectively with education professionals to deliver in-school counseling support for identified students.
- Developed successful career plan utilizing assessments and applicant interview information.
- Closed files for individuals upon satisfactory completion of program services.
- Collaborated with companies from different sectors to collect data on desired employment skills.
Registrar Coordinator II
Ultimate Medical Academy
09.2015 - 03.2017
- Oversaw completion of data entry tasks, including assessing admissions, registration forms and discharges while focusing on quality control.
- Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
- Tracked student progress in online system, immediately implementing action plans for failing grades.
- Established positive relationships with students, parents, fellow instructors and school administrators.
- Entered students grades in system and provided students with new schedule for upcoming semester.
- Assisted in preparing for graduating classes.
Receptionist
Ultimate Medical Academy
03.2015 - 09.2015
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Rendered information to callers and drafted office emails.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Sorted incoming mail and directed to correct personnel each day.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJ5 1990
Skills
- Interdisciplinary teamwork
- Document management
- Program coordination
- Patient relationship management
- Problem resolution
- Communications
- Process improvement
- Customer service
- Planning and coordination
- Administrative support
- Data evaluation
- Bilingual
Timeline
Inside Sales
ABC Supply
09.2022 - Current
Office Manager
Summer Breeze Roofing
12.2020 - 09.2022
Social Service Assistant
Gulfshore Care Center
06.2018 - 11.2020
Registrar Coordinator II
Ultimate Medical Academy
09.2015 - 03.2017
Career Services Advisor
Ultimate Medical Academy
03.2015 - 06.2018
Receptionist
Ultimate Medical Academy
03.2015 - 09.2015
High School Diploma -
Elizabeth High School
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