Gladys Carsel
Anna
Summary
Extensive experience in ordering and reviewing title commitments aligned with bank guidelines and policies. Proficient in examining titles, surveys, appraisals, and HUD documents while ensuring effective communication with internal and external partners. Strong coordination skills with providers to meet closing deadlines, coupled with in-depth knowledge of mortgage loans, modifications, account analysis, and foreclosure processes. Proven ability to identify and investigate suspicious activities, mitigate risks, and protect financial interests, alongside experience in preparing affidavits and conducting investigations.
Overview
21
21
years of professional experience
Work History
Officer-Global Financial Crimes Investigator
Bank of America
Plano
07.2010 - Current
- Knowledge with AML/BSA/ Unemployment Fraud, completed multiple special projects, and knowledge in various sites and guidelines to complete investigations.
- Assists in the production of independent financial crimes risk management reporting to Global Compliance & Operational Risk.
- Contributes to risk coverage plans, executes independent risk monitoring, and testing.
- Ensure that the completion of Suspicious Activity Reports is conducted in a timely and accurate manner for submission to regulators and/or law enforcement, while providing review and oversight.
- Regulatory Compliance and provides oversight of a team of Investigators or activities performing end-to-end investigations of financial crime activities.
- Monitoring, Surveillance, and Testing.
- Critical Thinking.
- Risk Management.
- Oversees investigative efforts, reviewing and approving cases, and ensuring the delivery of timely and accurate regulatory reporting.
- Ability to handle multiple projects in a dynamic environment and global team setting.
- Excellent business stakeholder management and communication skills.
- Proficient in MS Office.
- Cross-Referencing and data matching.
Wellness Technician
Onsite Wellness
Torrance
05.2004 - Current
- Finger Stick.
- Blood Pressure.
- Glucose Screening.
- BMI (Body, Mass, Index).
- Cholesterol.
- Equipment setup.
- Measure Bone Density.
Network Funding
Houston
03.2008 - 08.2010
- Assisted on printing loan documents and faxing.
- Review Credit reports.
- Meet with mortgage loan borrowers on the phone and in person, advising and guiding throughout the entire loan process.
- Review financial information from all relevant parties.
- Originate and evaluate mortgage loans according to company guidelines and standards.
- Answered calls and took messages for customers, looking for financing to buy a house.
- Cleaned the office and made sure documents got shredded.
- Answered calls and requested documents.
- Manage a group of Loan Officers.
- Manage pipeline.
Education
High School -
Klein High School
Spring, TX05.1994
Skills
- Microsoft Office Suite
- Project management
- Business stakeholder engagement
- Effective communication
- Fraud detection and management
- Case investigation and resolution
- Risk assessment and reporting
- Financial crime risk programs
- Policies, procedures, and guidelines management
- ATM surveillance and monitoring
- Subordination processing
- HOA credit payment processing
- CEMA documentation
- Notary services
- Subject matter expertise
Volunteer Experience
Carter Blood Care, Preston Valley Shopping Center, Dallas, TX, 75230, 05/01/00, 09/30/08, Volunteered to help sponsor the National Bone Marrow Program.
Certified Skills
- Microsoft Office/ Word/ Excel/ PowerPoint
- Faxing and Processing
- Ability to handle multiple projects in a dynamic environment and global team setting. Excellent business stakeholder management and communication skills.
- Proficient in MS Office.
- Experience (FircoSoft, ORCIT, PEGA, ORACLE, NetReveal. And GFC/Economic Sanction application.)
- Policies, Procedures, and guidelines management
- Written communications
- Critical thinking
- Fraud management
- Case Investigation and resolution
- Risk Identification and reporting
- Financial crimes risk programs
- SAR - Non-SAR
- ATM surveillance
- Subordinations/HOA credit payments/CEMA/Notary
- Subject Matter Expert for Modifications
- HSSI/HSSII Processor/Jr Underwriter
Timeline
Officer-Global Financial Crimes Investigator
Bank of America
07.2010 - Current
Network Funding
03.2008 - 08.2010
Wellness Technician
Onsite Wellness
05.2004 - Current
High School -
Klein High School