Gladys Castelan
Anaheim,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Receptionist
Amazon
06.2025 - 10.2025
- Greeted and directed visitors, maintained employee and department directories, and provided clear instructions as needed.
- Ensured front desk security by following established procedures, monitoring the visitor logbook, and issuing visitor badges.
- Maintained a clean and organized reception area in compliance with company procedures, rules, and safety regulations.
- Provided administrative support to staff by handling document copying, faxing, scanning, and filing.
- Assisted in planning and coordinating company events, ensuring smooth execution and attention to detail.
Administrative Assistant
PowerStone Property Management
10.2022 - 05.2025
- Assisted community manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Communicate with service providers, obtain quotes, and manage service contracts.
- Supported bookkeeping by organizing invoices, processing payments, and tracking expenses.
- Handled incoming calls, emails, and walk-in inquiries, ensuring professional front-desk service.
- Assisted in drafting and preparing comprehensive violation letters in accordance with property policies and regulations.
- Maintain and organize digital and physical files (leases, invoices, inspections, etc.).
Receptionist
Navien Inc.
03.2019 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Distributed company mail to appropriate departments
- Answered phone promptly and directed incoming calls to correct offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Implemented inventory management practices for office supplies, reducing waste and ensuring availability.
Education
Associate of Arts - Associate Degree of Transfer
Santiago Canyon College
03.2019
High School Diploma -
Canyon High School
06.2015
Skills
- Calendar and appointment scheduling
- Filing and document management (physical and digital)
- Data entry and database maintenance
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Preparing correspondence and reports
- Office supply inventory and ordering
Timeline
Receptionist
Amazon
06.2025 - 10.2025
Administrative Assistant
PowerStone Property Management
10.2022 - 05.2025
Receptionist
Navien Inc.
03.2019 - 09.2022
High School Diploma -
Canyon High School
Associate of Arts - Associate Degree of Transfer
Santiago Canyon College