Gladys Castro
Aliso Viejo,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Data Entry Clerk
B&D Transportation Inc
Laguna Hills, CA
01.2020 - Current
- Scanned, stored files, and records electronically.
- Located information contained in files to meet requests by supervisors and other departments.
- Contacted customers via phone or email to address data inquiries.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Proofread and edited documents to correct errors.
- Prepared invoices for customers and suppliers.
- Processed payments received from customers in an accurate and timely manner.
- Reconciled or entered report discrepancies found in financial records.
- Office translator for employees and contractors.
Assistant Manager
Scent Avenue
Irvine, CA
03.2017 - 12.2020
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity and build camaraderie, fostering a pleasant workplace culture.
- Collaborated with the store manager to develop strategies for achieving sales, profit goals, and improving employee performance.
- Mentored newly hired staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Representative
Scent Avenue
Irvine, CA
11.2016 - 03.2017
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Demonstrated product features to align with customer needs.
- Operated register, handled cash and processed credit card transactions.
- Maintained a well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
Education
High School Diploma -
El Toro High School
Lake Forest, CA06.2015
Skills
- Customer service
- Filing and data archiving
- Verifying data accuracy
- Clerical knowledge
- Meticulous attention to detail
- QuickBooks experience
- Invoice processing
- Certified in 10-key
- Bilingual - English & Spanish
Timeline
Data Entry Clerk
B&D Transportation Inc
01.2020 - Current
Assistant Manager
Scent Avenue
03.2017 - 12.2020
Sales Representative
Scent Avenue
11.2016 - 03.2017
High School Diploma -
El Toro High School
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