GLADYS CHUJOY
Williamsburg,VA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Property Manager -The James
PRG Real Estate Management
2023.01 - Current
- Maximized rental income by 120% while minimizing expenses through effective planning and control.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Multi-Site Property Manager
Capital Realty Group
2021.02 - 2022.12
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Developed, reviewed and submitted property operating and capital budgets.
- Developed and executed plan to achieve and maintain 99% or better rate of occupancy.
- Decreased operating costs 50% by implementing cost control procedures.
- Trained and motivated leasing staff during bi-monthly trainings.
Property Manager
Park Properties
2018.05 - 2021.02
- Oversaw all leasing and marketing activities and achieved 100% occupancy rate
- Developed, planned, and implemented budget to control property’s financial performance
- Ensured follow ups on all prospects, new residents and renewals
- Tracked bookkeeping, maximized resident retention, and executed administrative duties
- Audited all lease files to ensure adherence to policies and procedures
- Guaranteed that all service requests were handled timely and effectively
- In charge of marketing outreach creating point of contact with neighborhood groups and community organizations.
- Followed up on delinquent tenants and coordinated collection procedures.
- Developed, reviewed and submitted property operating and capital budgets.
- Prepared specifications, solicited bids and approved subcontractors for building services.
Director of Sales
RESIDENCE INN BY MARRIOTT
2016.10 - 2018.05
- Increased per room revenue by 1.9 million USD in year 2016 and 200K in 2017
- Maintained market share with Star Report of 98-105% month over month
- Conducted weekly revenue meetings to ensure that hotel generated productive meetings and/or room bookings.
- Managed team of sales representatives, providing guidance, coaching and support
- Forecasted sales and established processes to achieve sales objectives and related metrics
- Established pricing strategies to maintain competitive pricing and maximize profits
Assistant Manager
KAPPA INVESTMENTS
2015.02 - 2016.10
- Implemented different sales strategies to maximize opportunities by phone and in person
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Decreased delinquent accounts by 20% through continuous communication with customers and by encouraging on time payments
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Administrative Specialist
DEPARTMENT OF SOCIAL SERVICES
2011.12 - 2015.02
- Assisted in locating housing for displaced individuals
- Assisted clients with preparation of forms, such as tax or rent forms
- Assisted in planning of food budget, utilizing charts and sample budgets
- Provided information and referred individuals to public or private agencies that provided community services and assistance
- Visited individuals in homes or attended group meetings to provide information on agency services, requirements and procedures
- Advised clients about SNAP programs, child care, money management, sanitation, and housekeeping
- Interviewed individuals and family members to compile information on social, educational, criminal, institutional, and/or drug history.
Teller Supervisor
BB&T BRANCH BANKING & TRUST
2008.04 - 2011.10
- Created schedules and appointed temporary workforce for busy periods by implementing practical solutions that increased productivity
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Promoted bank's products and services by consistently cross-selling to customers.
Personal Banker/Teller
SUNTRUST BANK
2005.01 - 2008.04
- Developed relationships with customers and offered ideas on how to improve their financial portfolio
- Worked in a fast-paced environment, while developing and implementing strategies on how to meet targets and help my team to meet its goals
- Provided high quality customer service and remained alertness of all clients’ needs
- Became a vital representative for the bank’s Hispanic community by acting as a translator and creating awareness of the financial benefits that the bank provided for its Spanish- speaking customers.
Education
Bachelor of Arts - Business Administration And Management
Central Piedmont Community College
Charlotte, NC06.2007
Skills
- Customer service-focused
- Financial budgeting and reporting
- Community Associations Institute (CAI) member
- Property management
- Yardi
- CRM
- Business Development
- Contract Negotiation
- Tenant Relations
- Affordable Housing Programs
Certification
Fair Housing Compliance (FHC) Mid-Atlantic AHMA
-National Apartment Leasing Professional (NALP) National Apartment Association
-Yardi
-Rent Cafe
Languages
Spanish
Native or Bilingual
Timeline
Property Manager -The James
PRG Real Estate Management
2023.01 - Current
Multi-Site Property Manager
Capital Realty Group
2021.02 - 2022.12
Property Manager
Park Properties
2018.05 - 2021.02
Director of Sales
RESIDENCE INN BY MARRIOTT
2016.10 - 2018.05
Assistant Manager
KAPPA INVESTMENTS
2015.02 - 2016.10
Administrative Specialist
DEPARTMENT OF SOCIAL SERVICES
2011.12 - 2015.02
Teller Supervisor
BB&T BRANCH BANKING & TRUST
2008.04 - 2011.10
Personal Banker/Teller
SUNTRUST BANK
2005.01 - 2008.04
Bachelor of Arts - Business Administration And Management
Central Piedmont Community College
Fair Housing Compliance (FHC) Mid-Atlantic AHMA
-National Apartment Leasing Professional (NALP) National Apartment Association
-Yardi
-Rent Cafe
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