Gladys Cruz

Operations Manager at a Tennis Academy

- Initiated, terminated, and modified accounts tailored to specific customer requirements.

- Reconciled cash, coins, and checks in cash registers at the end of shifts and computed daily financial activities.

- Plan and coordinate training programs for various skill levels and age groups.

- Organize special events, including tournaments and summer camps, ensuring successful execution.

- Utilized active listening and clear communication to foster and sustain relationships with customers.

- Responsible for supporting daily restaurant operations and ensuring customer satisfaction.

- Duties include supervising staff, managing inventory, assisting with customer service, maintaining cleanliness and safety, handling cash flow, and providing administrative support to the manager

Experience in financial management, including cash handling, petty cash management, payroll processing, salary payments, as well as bank reconciliation and deposit management.