Gladys Delcid
Dallas,TX
Summary
Highly analytical and adaptable professional with exceptional communication and teamwork skills. Eager to contribute to team success and further develop professional abilities. Positive attitude and commitment to continuous learning and growth. Strong desire to excel in new environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Auxiliary Leave Specialist
Harris Hill
03.2024 - Current
- Administered employee leave requests, ensuring compliance with district policies.
- Processed leave applications accurately to maintain records integrity.
- Addressed employee concerns about leave policies to improve understanding.
Administrative Assistant to the Principal
Spring Creek Elementary
06.2019 - 03.2024
- Performed bookkeeping and accounting tasks for school.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Facilitated smooth daily operations in the school office through meticulous attention to detail in record keeping and document preparation.
- Assisted the Principal in maintaining a positive school culture by coordinating staff recognition events and implementing morale-boosting initiatives.
- Assisted with hiring processes by coordinating interviews, onboarding new employees, and maintaining accurate personnel records for all staff under the Principal''s supervision.
- Contributed to successful event planning for various school functions such as graduation ceremonies, parent-teacher conferences, and staff development days.
- Offered exceptional support during critical situations by assisting with crisis response plans and emergency preparedness protocols as needed under the guidance of the Principal.
- Contributed to a safe campus environment by assisting in the implementation of safety protocols, monitoring visitor access, and reporting concerns promptly to the Principal.
- Maintained timesheets and absences for school.
Data Clerk
Spring Creek Elementary
08.2018 - 06.2019
- Maintain accurate student records: parent information, phone numbers, address, emergency contact, and etc
- Ability to handle high-volume, fast-paced workload all year around
- Detail oriented to student records regarding SPED or any legal paperwork
- Strong interpersonal skills required with the ability to serve the public and represent the district in a positive manner
- Effective and pleasant telephone/communication skills
- Strong organizational and general clerical skills
- Completion of assignments with short deadlines
- Initiative in performing routine office functions
- Good judgment in handling confidential information
Bilingual Intervention Aide
Daughtrey Elementary
08.2017 - 05.2018
- Providing support to students that are low in math or reading from Kinder to 5th grade
- Small groups- during the week to help them improve in the area that students where low
- Assist teachers with any help they need in a classroom from any grade level
- Providing Interpreting or providing translation to student or parents
Office Aide
Coyle Middle School
08.2015 - 05.2017
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed incoming calls and emails, ensuring timely responses and enhancing customer satisfaction.
- Contributed to a welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Library Aide
Parsons/ Cisneros Pre K Centers
08.2015 - 05.2017
- Supported the creation of a positive learning environment by enforcing library rules and addressing any disruptive behavior promptly and professionally.
- Provided essential clerical support through tasks such as data entry, filing, processing interlibrary loans requests, and updating patron records.
Customer Services
Penstar Power Call Center
11.2012 - 11.2013
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Delivered excellent customer services, promptly addressing concerns and questions.
Manager
EZ Money Loan Center
11.2012 - 10.2013
- Facilitated customer growth by assisting clients in obtaining payday loans and title loans, ensuring a seamless application process
- Explained loan agreements and terms clearly to customers, ensuring full understanding of repayment conditions and obligations
- Conducted thorough customer verification, including account information, employment status, and references, to ensure compliance with lending criteria
- Managed daily cash flow by balancing deposits and ensuring sufficient funds were available for customer loans
- Delivered excellent customer service by addressing inquiries and providing guidance throughout the loan process
Manager
Advance America Payday Loan
05.2009 - 11.2012
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Bank Teller
Chase Bank
02.2008 - 05.2009
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Associate Degree in Business Administration -
Richland Community College
Dallas, TX12.2019
High School Diploma -
South Garland High School
Garland, TX05.2005
No Degree - Human Resources
Richland Community College
Dallas, TX05.2019
Skills
- Data entry
- Customer service
- Office administration
- Time management
- Critical thinking
- Documentation and recordkeeping
- Dedicated team player
- Payroll and budgeting
- Computer skills
- Microsoft Word
- Microsoft Excel
- Administrative support
Certification
Human Resources Assistant
Languages
Spanish
Native or Bilingual
Timeline
Auxiliary Leave Specialist
Harris Hill
03.2024 - Current
Administrative Assistant to the Principal
Spring Creek Elementary
06.2019 - 03.2024
Data Clerk
Spring Creek Elementary
08.2018 - 06.2019
Bilingual Intervention Aide
Daughtrey Elementary
08.2017 - 05.2018
Office Aide
Coyle Middle School
08.2015 - 05.2017
Library Aide
Parsons/ Cisneros Pre K Centers
08.2015 - 05.2017
Customer Services
Penstar Power Call Center
11.2012 - 11.2013
Manager
EZ Money Loan Center
11.2012 - 10.2013
Manager
Advance America Payday Loan
05.2009 - 11.2012
Bank Teller
Chase Bank
02.2008 - 05.2009
High School Diploma -
South Garland High School
Human Resources Assistant
Associate Degree in Business Administration -
Richland Community College
No Degree - Human Resources
Richland Community College
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