Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gladys Douglas

Dunkirk,NY

Summary

Driven Merchandising Manager with 30 years of experience in maximizing product sales and overseeing merchandise trends. Effective in overseeing day-to-day sales and inventory stock levels to determine purchasing needs. Expert in merchandise planning based on prior sales and trends to provide well-rounded selection of products sought by customers.

Overview

29
29
years of professional experience

Work History

General Merchandise Manager

Walmart
04.2021 - 07.2022
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Developed and implemented successful strategies to increase sales and profits.
  • Set and managed merchandise budgets to maximize profits and control expenses.
  • Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Completed monthly profit and loss performance reports.
  • Identified opportunities to reduce lead times and improve inventory management.
  • Assessed areas of service concern and developed improvement plans.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
  • Scrutinized purchasing data to identify areas for improvement and cost savings.
  • Generated reports on purchasing activities to support management decisions.
  • Developed and tracked metrics to measure supplier performance and cost savings.

E-Commerce Manager

WALMART, Walmart
09.2019 - 04.2021
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Incorporated e-commerce objectives in social media platform management.
  • Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
  • Helped find leading online retailers and platforms to connect with consumers.
  • Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
  • Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
  • Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Organized promotional events and interacted with community to increase sales volume.

Asset Protection Manager

Walmart
09.2006 - 09.2019
  • Wrote reports for internal and external crime, burglary, or theft.
  • Controlled reduction of loss inventory by protecting company assets.
  • Built cross-functional relationships with business partners to reduce losses.
  • Reviewed tracking system information to uncover and successfully pursue over $900,000 in overcharged claims.
  • Created and maintained records of security incidents and investigations.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Monitored paperwork procedures to prevent error-related losses.
  • Performed thorough cash audits and deposit investigations.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.
  • Monitored store surveillance cameras to detect suspicious behavior.
  • Reviewed and updated store security policies and procedures.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Installed and maintained covert security equipment.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Training Coordinator

Walmart
09.2005 - 09.2006
  • Created and maintained detailed training records and reports for management review.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Produced training manuals, presentations and resources for enhanced learning.
  • Worked with central management to identify, plan, align, and address training needs.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Verified training program compliance with applicable laws and regulations.
  • Selected, developed and delivered classroom and online training materials to meet program needs.
  • Provided coaching and mentoring to employees.
  • Developed and implemented successful onboarding program.
  • Developed job-specific competencies and performance standards.
  • Facilitated virtual, in-person and blended learning sessions.
  • Established and maintained quality control standards.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Designed and delivered web-based, self-directed learning materials.

Claims Manager

Walmart
02.1993 - 09.2005
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
  • Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.

Education

High School Diploma -

Dunkirk High School
Dunkirk, NY
06.1985

Skills

  • Inventory Control Processes
  • Employee Performance Evaluations
  • Manager Coaching and Training
  • Customer Inquiries

Languages

Spanish
Native or Bilingual

Timeline

General Merchandise Manager

Walmart
04.2021 - 07.2022

E-Commerce Manager

WALMART, Walmart
09.2019 - 04.2021

Asset Protection Manager

Walmart
09.2006 - 09.2019

Training Coordinator

Walmart
09.2005 - 09.2006

Claims Manager

Walmart
02.1993 - 09.2005

High School Diploma -

Dunkirk High School

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Gladys Douglas