Gladys Duh
Summary
Highly motivated hospitality management professional with extensive customer service and sales experience. Detail-oriented professional with strong organizational and analytical skills eager to secure entry-level data analyst position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Catering Operations Manager
COMPASS GROUP, Chartwells Higher Education
01.2023 - 09.2023
- Enhanced client satisfaction by overseeing all aspects of catering operations, from menu planning to execution.
- Streamlined event processes for increased efficiency and reduced waste, resulting in cost savings for both company and clients.
- Optimized inventory management system by implementing more accurate tracking method for perishable goods.
- Established standardized procedures for setup and breakdown of events, leading to smoother workflow and more efficient use of staff time.
Food & Beverage Manager
CHICAGO FOUR SEASONS
08.2022 - 11.2022
- Onboarded and trained junior managers in all operational duties.
- Planned and executed 32 private events within restaurant space, including social gatherings and corporate buyouts, equating to $400,000 in revenue.
- Evaluated employee performance regularly through constructive feedback sessions designed to encourage growth.
- Effectively managed payroll, scheduling, and budgeting responsibilities to meet financial goals while maintaining exceptional service standards.
- Nominated Manager of the Quarter
Assistant Food & Beverage Manager
CHICAGO FOUR SEASONS
07.2022 - 08.2022
- Served as point of contact for all private event client inquiries for 345-room luxury property.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Ensured consistency in staff’s ability to deliver upon luxury service standards (Forbes, LQA, and Coyle) through benchmark testing and coaching.
- Implemented training programs for staff members, improving service quality and teamwork.
- Promoted to Adorn Manager within six weeks of joining team.
Assistant Food and Beverage Manager
HYATT HOTELS CORPORATION
06.2018 - 09.2021
- Oversaw team of 30 associates in all Food & Beverage outlets including NoMI Kitchen, NoMI Lounge, and In-Room Dining for 198-room upscale property.
- Managed employee scheduling in accordance with union guidelines, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
- Executed 40 private events totaling $178,000 in revenue.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Assistant Food and Beverage Manager
HYATT HOTELS CORPORATION
04.2019 - 01.2020
- Managed team of 18 bar and wait staff in all Food & Beverage outlets for a 518-room mid-tier property.
- Coordinated special events, working closely with clients to ensure their needs were met while maintaining budgetary constraints.
- Prepared daily sales reconciliation to forecast and presented results to hotel management.
- Oversaw daily financial transactions, including cash handling procedures, revenue tracking, and budget analysis for continuous improvement efforts.
Corporate Management Trainee
Hyatt Regency Reston
06.2018 - 04.2019
- Cross-trained through all departments to understand responsibilities of all positions related to day-to-day operations of hotel
- Oversaw shifts as manager on duty in several departments throughout program, including Front Office, Guest Services, Housekeeping, and Outlets
- Demonstrated and communicated key drivers of guest satisfaction for brand’s target customer by increasing overall guest satisfaction score.
Education
Bachelor of Science - Hospitality Management
Pennsylvania State University
University Park, PA05.2018
Skills
- Leadership abilities
- Training and Onboarding
- POS Terminal Operation
- ServSafe Food Manager
- Time Management
- Database Interface and Query Software [R, SQL, and Tableau]
- Analytical Skills
- Multitasking Abilities
- Problem-solving aptitude
- Attention to Detail
- Organizational Skills
Certification
- Google Data Analytics certificate, Coursera - 10/2023 - 02/2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceWork from home optionCareer advancementHealthcare benefitsPaid time offTimeline
Catering Operations Manager
COMPASS GROUP, Chartwells Higher Education
01.2023 - 09.2023
Food & Beverage Manager
CHICAGO FOUR SEASONS
08.2022 - 11.2022
Assistant Food & Beverage Manager
CHICAGO FOUR SEASONS
07.2022 - 08.2022
Assistant Food and Beverage Manager
HYATT HOTELS CORPORATION
04.2019 - 01.2020
Assistant Food and Beverage Manager
HYATT HOTELS CORPORATION
06.2018 - 09.2021
Corporate Management Trainee
Hyatt Regency Reston
06.2018 - 04.2019
Bachelor of Science - Hospitality Management
Pennsylvania State University
- Google Data Analytics certificate, Coursera - Oct 2023 - Feb 2024
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