Gladys Fernandez
Pharr,TX
Summary
Skilled Aftermarket Sales Manager with comprehensive experience in automotive parts market, sales strategy development, and customer relationship management. Strengths lie in identifying profitable growth opportunities, implementing innovative sales techniques, and leading effective teams. Previous work has resulted in improved operational efficiency, increased sales revenue, and enhanced client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Aftermarket Sales Manager
Bert Ogden Nissan
McAllen, TX
09.2015 - Current
- Created sales plan to achieve revenue and gross profit objectives for aftermarket product sales.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Presented product samples, information and price quotes.
- Performed financial analysis of current operations and proposed projects.
- Negotiated pricing using strong knowledge of competitors and aftermarket pricing structure.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Maintained a high level of customer satisfaction by responding quickly to inquiries or complaints.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
SALES
Sears
McAllen, TX
02.2012 - 12.2014
- Implemented sales programs by developing field sales action plans.
- Developed and implemented sales plans to increase educational product sales.
- Prepared weekly sales reports, providing detailed analysis of sales performance against targets.
- Assisted sales team by providing technical expertise during the sales process.
- Coordinated sales team efforts to achieve quarterly sales targets.
- Implemented retail sales strategies to increase revenue from product sales.
- Helped sales professionals finalize customer sales and handled escalated concerns.
WEAREHOUSE
Ross Dress for Less
Mission, TX
05.2011 - 02.2012
- Operated a variety of machinery and tools safely and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Sience Comunication
Union County College
Monterrey Mexico08-2010
Skills
- Marketing communications
- Customer relationship management
- Sales proposal generation
- Vendor contract negotiation
- Pricing strategy
- Customer retention strategies
- Communication skills
- Teamwork and collaboration
Certification
AFIP Certified Profesional in Finance Services
Smart Dealer University Finance and Insurance Profesional
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Aftermarket Sales Manager
Bert Ogden Nissan
09.2015 - Current
SALES
Sears
02.2012 - 12.2014
WEAREHOUSE
Ross Dress for Less
05.2011 - 02.2012
AFIP Certified Profesional in Finance Services
Smart Dealer University Finance and Insurance Profesional
Sience Comunication
Union County College
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