Gladys Flores

• Provided one on one training for new agents to ensure compliance.
• Answering incoming calls from potential leads.
• Prepared and negotiated contracts for residential and commercial purchases.
• Pre-development duties and performed due diligence for commercial properties under the feasibility period.
• Ordered title commitments, surveys, soil reports, etc.
• Maintained all listings on the MLS system up to date.

Adila Construction /Construction Coordinator:

• Serve as a liaison between the project manager and subcontractors.
• Keep track of permits through the City of Houston permitting website.
• Responsible for ensuring the timely remittance of payments for all required permits.
• Prepared contracts for subcontractors for various projects.
• Accounts payable: Approved pay-outs for all contractors, and distributed the checks.
• Accounts Receivable: Monitor retainage balances, and request release when work is finished.
• Followed up with architects, engineers, and contractors.
• Price out material orders for projects to multiple vendors.
• Coordinate and schedule all three-phase inspections for residential new construction projects.

• Oversee all administrative tasks regarding home buyer and seller transactions from executed purchase agreement to close.
• Keep track of transaction activity and make sure they are in compliance with TREC guidelines.
• Payroll for employees; receiving and verifying commission reports; prepare checks.
• Act as the first point of contact with new agent onboarding paperwork and trainings.
• Assist in insuring company policies and procedures.
• Provide excellent customer service to internal and external customers.
• Year end reporting and 1099 maintenance.
• Maintains accounting ledgers for all 160+ employees.

• Manage all financial areas and oversee operational aspects of two area locations.
• Keep businesses running and profitable.
• Built Pasadena location from the ground up, sourcing contractors and equipment.
• Marketing, Sales and Advertising.
• In charge of staff recruitment, interviewing, hiring, training, and performance evaluation.
• Maintained high standards of quality control, cleanliness and safety.
• Manage weekly vendor accounts, business expenses, and supply orders.
• Set budgets and analyzed restaurant expenses.
• Ensure the integrity of restaurant operations through excellence in customer relations.
• Processed cash, debit and credit card transactions.
• Completed Serve safe.
• Food service manager’s certification.

• Handled basic underwriting submission analysis for new and renewal business applications.
• Organized electronic account files and uploaded all documentation needed.
• Responded promptly to all internal and external requests such as binders, endorsements, renewals and insurance certificates.

• Performed the administrative functions of handling correspondence, arranging meetings and overseeing paperwork as per the requirement.
• Assisted in pre-bid meetings and conference calls when requested by the project manager.
• Assisted in setting up new contracts and purchase orders.
• Performed job cost analysis and reporting.

• Maintain information and financial records for the past and current clients using Pro Agency Advantage.
• Assisted in data entry for policy quotes, new business and renewals.
• Received insurance requests via phone, email and fax from freight companies and customers.
• Maintained relationships with underwriters such as Progressive Insurance, GPM Life Insurance, Austin Surplus Lines, Financial Guarantee Underwriters, McClelland & Hine LLC, and Texas General Agency.
• Handle large money transactions from customers.
• Maintained TXDOT and USDOT current for established customers and commercial businesses.

• Leveraged extensive communication skills in gathering client conditions, assembling files, reviewing appraisals, securing documents, and reviewing fees on closing statements.
• Selected to service as junior Loan Officer in the absence of the loan officer, responsible for handling sales calls, and producing interest rates to potential customers.
• Consistently ensure loan compliance with mortgage lending laws and regulations.
• Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
• Utilize extensive understanding of real estate appraisals, title reports, and real estate transactions in educating clients of the mortgage process and loan procedures.
• Conducted comprehensive analysis of client financial/credit data, determining level of risk and matching customer needs with the appropriate loan program.