Gladys Gandica
Miami,FL
Summary
Bilingual and adaptable professional with a strong sense of integrity, thriving in fast-paced environments. Proactive and forward-thinking, consistently anticipating needs and making informed predictions to enhance customer experiences. Over three years of experience in customer service, excelling in sales, tech support, and customer care, with attention to detail ensuring accuracy and precision in all tasks. Committed to delivering high-quality results and continuous improvement, eager to embrace new challenges and contribute effectively to team success.
Overview
9
9
years of professional experience
Work History
Accounts Payable Analyst
Arcor USA
Miami, FL
04.2025 - Current
- Reviewed and processed vendor invoices, ensuring accuracy and compliance with company policies.
- Collaborated with cross-functional teams to streamline invoice approval processes, reducing turnaround time.
- Implemented best practices for expense tracking, contributing to improved cash flow management.
- Processed daily invoices, check requests and wire transfers.
- Provided strong customer service and support to prevent invoice and expense issues.
Logistics Coordinator
Arcor USA
Miami, USA
03.2024 - Current
- Managing import documentation: Ensuring accurate and timely submission of documents like commercial invoices, customs forms, and certifications.
- Freight forwarding coordination: Collaborating with freight forwarders for smooth cargo movement and resolving any issues.
- Supply chain optimization: Identifying opportunities to improve import processes, reduce costs, and enhance efficiency.
- Carrier selection and management: Choosing and managing relationships with reliable carriers for efficient cargo transportation.
- Tracking shipments: Monitoring cargo movement and updating stakeholders on status, ensuring on-time delivery.
- Communication and collaboration: Working with cross-functional teams, such as sales, procurement, and logistics, to ensure seamless import operations.
Logistics Coordinator
CEVA Logistics
Miami
07.2021 - 03.2022
- Planned and coordinated cargo export to South America and Europe.
- Processed paperwork, planned shipment routes, and liaised between customers and suppliers.
Logistics Coordinator
Samsung SDS Global America, Inc.
Miami
03.2019 - 06.2021
- Coordinated import and export of 120 House Airway Bills daily.
- Handled 30 tons of physical cargo daily, including logistics and minor AR/AP posting.
- Facilitated import, consolidation, and export of cargo to Manaus, Brazil, with customer status updates.
Digital Support Representative
Columbus
Columbus, Ohio
01.2018 - 01.2019
- Provided basic technical support to clients while maintaining excellent customer service skills.
Customer Representative
Moby Dick Unlimited
Columbus, OH
01.2017 - 01.2018
- Resolved customer inquiries, complaints, billing issues, and service requests.
- Consistently met performance benchmarks in speed, accuracy, and volume (350 inquiries/week).
- Collaborated with team members to enhance communication and streamline processes.
- Analyzed customer interactions to identify trends and recommend service enhancements.
Education
Bachelor of Science - Communications
Universidad Santa María
Caracas, Venezuela03-2014
Skills
- Fluent in English and Spanish Languages as well as Business Cultures
- Invoice processing
- Advanced skills in Excel including VLOOKUP
- Payment scheduling
- Purchase order management
- Cash flow forecasting
- Multi-location accounting
- Month-end closing
- Data entry
- Problem resolution
- Data inputting
- Payment processing
- Expense tracking
Timeline
Accounts Payable Analyst
Arcor USA
04.2025 - Current
Logistics Coordinator
Arcor USA
03.2024 - Current
Logistics Coordinator
CEVA Logistics
07.2021 - 03.2022
Logistics Coordinator
Samsung SDS Global America, Inc.
03.2019 - 06.2021
Digital Support Representative
Columbus
01.2018 - 01.2019
Customer Representative
Moby Dick Unlimited
01.2017 - 01.2018
Bachelor of Science - Communications
Universidad Santa María