Gladys Garcia-Greenberg
Healthcare Adminstration
Miami,Florida
Summary
Accomplished Healthcare Executive with over 20 years of senior administration and operations management experience and track record of delivering industry leading results in growth, profitability, and service. Expertise includes leading organization transformations, developing and executing strategies to align operations with corporate objectives and building high performing management teams within a culture of inclusion, collaboration, and engagement. Highly skilled in project and program management, implementing continuous operational improvements and cultivating key partnerships and relationships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director, Surgical Scheduling and Business Operations
University of Miami Miller School of Medicine, Bascom Palmer Eye Institute
01.2016 - Current
- Achieved 93% First-Case On-Time Starts, exceeding KPI of 85%, through effective team coordination and time management skills
- Increased surgical volume by 5.2% annually, demonstrating strategic planning and market analysis abilities
- Maintained in-block and capacity utilization above 90%, showcasing meticulous attention to detail and organizational skills
- Successfully negotiated new surgeon contracts, highlighting strong negotiation and interpersonal skills
- Led transition of Radioactive Plaque program to outpatient status, showcasing adaptability and change management abilities
- Developed patient educational materials, demonstrating empathy and patient-centered care approach
- Established billing processes, ensuring accurate revenue capture through attention to detail and financial acumen
- Provided strategic decision support through detailed data analysis, emphasizing analytical and critical thinking skills.
Sr. Manager, Business Operations
University of Miami Miller School of Medicine, Department of Pathology
01.2015 - 01.2016
- Managed $7.5 million budget for BioNIUM initiatives, enhancing program effectiveness through financial management expertise
- Provided executive support and facilitated grant processing for institute leadership, demonstrating strong administrative and organizational skills
- Coordinated communication and logistics for BioNIUM guests, ensuring smooth interactions through effective communication skills
- Managed critical projects for the BioNIUM Institute, ensuring successful outcomes through project management and leadership skills.
Director, Administration and Finance
American Orchid Society
01.2012 - 01.2014
- Directed day-to-day operations, overseeing a $2.5 million budget, showcasing leadership and management skills
- Collaborated with Board of Directors to ensure financial performance, demonstrating teamwork and collaboration
- Implemented process enhancements to improve productivity, showcasing problem-solving and innovation.
Director, Clinical Operations
University of Miami Miller School of Medicine, Department of Pathology
01.2002 - 01.2012
- Led clinical operations, implementing policies and procedures for quality improvement, showcasing leadership and organizational skills
- Managed staff recruitment, training, and performance reviews, demonstrating strong people management skills
- Facilitated communication between departments and coordinated inter-departmental functions, highlighting teamwork and collaboration
- Organized annual CME program, managing logistical and budgetary aspects, demonstrating organizational and multitasking abilities.
Director of Operations, Medical Administration; Registrar, "Perspectives in Pediatrics," and Editorial Assistant, "International Pediatrics"
Miami Children’s Hospital
01.1997 - 01.2002
- Oversaw day-to-day operations and managed budgets, strategic planning, and human resources, showcasing leadership and management skills
- Restructured pediatric residency training program, reducing costs and improving delivery, demonstrating strategic planning and innovation
- Secured $40K in funding from NACHRI for pediatric education, highlighting grant writing and negotiation skills
- Coordinated annual educational program with over 1,000 onsite participants and 8,000+ distant learners, showcasing organizational and communication skills
- Served as Editorial Assistant for the organization’s monthly scientific publication, demonstrating attention to detail and writing/editing skills.
Administrator, Department of Pediatrics and Editorial Assistant, "Journal of the American College of Nutrition"
Maimonides Medical Center
01.1991 - 01.1996
- Managed financial and human resources for the Department of Pediatrics, demonstrating organizational and financial management skills
- Oversaw development and implementation of departmental policies and procedures, showcasing attention to detail and process improvement skills
- Managed physical resources and assisted with residency and fellowship programs, demonstrating multitasking and coordination abilities.
Coordinator, Corporate Affairs
Cedars Medical Center
01.1985 - 01.1987
- Provided executive support to the Director of Corporate Affairs/Interim President, showcasing administrative and organizational skills
- Managed office and coordinated activities for the Board of Directors, demonstrating attention to detail and communication skills.
Education
MBA -
Nova Southeastern University
Ft. Lauderdale, FLBachelor of Arts - Health & Nutrition Sciences
Brooklyn College, City University of New York
Brooklyn, NYSkills
- Lean Six Sigma (Black Belt)
- Strategic Planning & Execution
- Operational Optimization
- Financial Management & Budgeting
- Quality Improvement & Patient Safety
- Team Leadership & Development
- Process Improvement & Lean Six Sigma
- Regulatory Compliance & Accreditation
- Stakeholder Relationship Management
Education Certifications
- Master of Business Administration (MBA), Nova Southeastern University, Ft. Lauderdale, Florida
- Bachelor of Arts (BA), Health & Nutrition Sciences, Brooklyn College, City University of New York, Brooklyn, New York
- Lean Six Sigma Master Black Belt, January 2024
- Certified Lean Six Sigma Black Belt Certification, 2019
- Certified Lean Six Sigma Green Belt Certification, 2018
Awards
- 2019 State Team Showcase Competition 1st Place Winner, 27th Annual Florida Sterling Conference, Orlando, Florida.
- Use of Best Tools Award, 27th Annual Florida Sterling Conference, Orlando, Florida.
Certification
Certified Lean Six Sigma Master Black Belt (January 2024)
Certified Lean Six Sigma Black Belt Certification (2019)
Certified Lean Six Sigma Green Belt Certification (2018)
Awards & Honors
2019 State Team Showcase Competition 1st Place Winner, 27th Annual Florida Sterling Conference, Orlando, Florida.
2019 "Use of Best Tools Award", 27th Annual Florida Sterling Conference, Orlando, Florida.
Timeline
Director, Surgical Scheduling and Business Operations
University of Miami Miller School of Medicine, Bascom Palmer Eye Institute
01.2016 - Current
Sr. Manager, Business Operations
University of Miami Miller School of Medicine, Department of Pathology
01.2015 - 01.2016
Director, Administration and Finance
American Orchid Society
01.2012 - 01.2014
Director, Clinical Operations
University of Miami Miller School of Medicine, Department of Pathology
01.2002 - 01.2012
Director of Operations, Medical Administration; Registrar, "Perspectives in Pediatrics," and Editorial Assistant, "International Pediatrics"
Miami Children’s Hospital
01.1997 - 01.2002
Administrator, Department of Pediatrics and Editorial Assistant, "Journal of the American College of Nutrition"
Maimonides Medical Center
01.1991 - 01.1996
Coordinator, Corporate Affairs
Cedars Medical Center
01.1985 - 01.1987
MBA -
Nova Southeastern University
Bachelor of Arts - Health & Nutrition Sciences
Brooklyn College, City University of New York