Gladys Gnader
Mesa,AZ
Summary
Results-driven Area Manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for Janitorial and Hospitality cleaning.
Overview
17
17
years of professional experience
Work History
Area Manager
Verde Clean LLC
08.2020 - 06.2023
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Researched and resolved billing discrepancies to enable accurate billing.
Housekeeping Manager
JW Marriott Camelback Inn
10.2018 - 08.2020
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of [Number] housekeepers.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed laundry sorting, washing, drying, and ironing.
Lead Housekeeping Supervisor
The Phoenician Resort & Spa
10.2017 - 10.2018
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
Housekeeping Supervisor
W Scottsdale
02.2012 - 10.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
Housekeeping Supervisor
Hyatt House
10.2006 - 02.2012
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Maintained required records of work hours, budgets and payrolls.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Education
Master of Science - Hospitality
Starwood University
Scottsdale, AZ05.2013
Bachelor of Science - Business Administration
ITSON
Sonora, Mexico12.2005
Skills
- Bilingual
- Business Growth Initiatives
- Employee Scheduling
- Facility Inspections
- Payroll Administration and Timekeeping
- Recruitment and Hiring
- Staff Management
- Inventory Control
- Ability to Motivate Others
- Confidence, Drive and enthusiasm
- Multitasking
Timeline
Area Manager
Verde Clean LLC
08.2020 - 06.2023
Housekeeping Manager
JW Marriott Camelback Inn
10.2018 - 08.2020
Lead Housekeeping Supervisor
The Phoenician Resort & Spa
10.2017 - 10.2018
Housekeeping Supervisor
W Scottsdale
02.2012 - 10.2017
Housekeeping Supervisor
Hyatt House
10.2006 - 02.2012
Master of Science - Hospitality
Starwood University
Bachelor of Science - Business Administration
ITSON
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