Gladys Gomez
New York
Summary
Nursing professional with extensive experience in psychiatric and medical-surgical units. Proficient in crisis intervention and fostering interdisciplinary collaboration. Focused on enhancing patient education and care quality to drive improved health outcomes.
Overview
9
9
years of professional experience
3
3
Certifications
2
2
years of post-secondary education
Work History
Registered Nurse
Mount Sinai Beth Israel Hospital
New York
10.2021 - Current
- Delivered nursing care on psychiatric and medical-surgical units for diverse patient populations.
- Managed care for adolescent and geriatric patients with dual diagnoses and chemical dependencies, ensuring holistic treatment.
- Monitored blood glucose, A1C, and blood pressure to evaluate treatment efficacy.
- Conducted physical and psychiatric assessments, educating patients and intervening during crises to enhance care.
- Administered medications, vaccines, IV infusions, and treatments as needed for multiple disorders.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, aligning strategies with patient-specific needs.
School Nurse
DOHMH
Brooklyn
03.2017 - Current
- Coordinated with DOH team across New York City public and nonpublic schools to enhance health services.
- Delivered health education sessions to students and staff, advising families on best practices during COVID-19.
- Assisted in establishing vaccination pods during COVID-19, collaborating with fire and police departments.
Educated students and caregivers on injection techniques, site rotation, and insulin storage.
Instructed patients on using continuous glucose monitors (CGM) and insulin pumps for diabetes management. - Maintained accurate school health records and prepared detailed monthly reports for nursing supervisors.
- Monitored blood glucose levels, A1C results, and blood pressure to evaluate treatment efficacy.
Registered Nurse/Clinical Navigator
Manhattan
New York
10.2024 - 01.2026
- Delivered high-volume virtual omnichannel support via email, chat, text, virtual connections, and calls to patients, HCPs, REMS vendor, HUB, specialty pharmacy, and field teams, ensuring seamless communication and coordination.
- Demonstrate strong empathy and high emotional intelligence to engage patients/HCP’s effectively, creating individual relationships built on trust and rapport
- Provide proactive support to HCP office issues related to REMS, reimbursement, insurance coverage, and product dispense
- Served as primary contact for patients, providing comprehensive disease and therapy education while facilitating access to therapy through benefit verification, prior authorizations, and navigation of insurance reimbursement processes.
- Prepare structured case status reports for ongoing HCP email or telephonic review
- Accurately complete patient engagements based on provided criteria
- Ensure the success of the program through collaborative partnerships with patients, HCPs, field, and operational partners
- Lead and facilitate weekly touchpoint meetings with field partners to review wins, priorities and action items; document outcomes and drive timely follow-through
- Monitor and prioritize daily and weekly workload to anticipate needs, rebalance tasks, and ensure timely follow-through on commitments
- Collaborated with team members to identify and implement process improvements, enhancing overall operational efficiency.
- Provide manager and the account team voice of the customer feedback on the product, support, and insights to enable enhancements
Registered Nurse
South Brooklyn Hospital
Brooklyn
02.2024 - 12.2025
- Administered chemotherapy, immunotherapy, and blood transfusions to cancer patients in outpatient settings.
- Monitored patient vital signs and assessed treatment responses to identify adverse effects.
- Educated patients and families on treatment plans, side effects, and self-care techniques.
- Provided palliative care to manage pain and treatment-related discomfort.
- Delivered emotional support to patients and families facing cancer diagnoses.
- Coordinated care with oncologists, radiologists, and multidisciplinary healthcare teams.
Education
Bachelor of Science - Applied Science of Nursing
Chamberlain University
05.2020 - 06.2022
Skills
- Nursing care
- Phlebotomy
- Patient vital signs
- ECG
- EPIC Hospital Charting
- Patient history recording
- Medication lists
- Patient education
- Hospital admissions coordination
- Venipuncture
- IV insertion
- Medical terminology
- Interoffice communication
- Patient relations
- Immunization skills
Licensure And Certification
- Registered Nurse - New York State Board of Nursing (License # available upon request)
- BLS Certified
- CPR Certified
- HIPAA Certified
- Tele-Certified
Languages
English
Professional
Spanish
Professional
Certification
AHA BLS
Timeline
Registered Nurse/Clinical Navigator
Manhattan
10.2024 - 01.2026
Registered Nurse
South Brooklyn Hospital
02.2024 - 12.2025
Registered Nurse
Mount Sinai Beth Israel Hospital
10.2021 - Current
Bachelor of Science - Applied Science of Nursing
Chamberlain University
05.2020 - 06.2022
School Nurse
DOHMH
03.2017 - Current