Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gladys Gonzalez

San Jose,CA

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

5
5
years of professional experience

Work History

Medical Assistant /Front End Cashier

Dr. Mark W. Noller, MD.
10.2019 - 04.2020
  • Documented health history for patients in clinic
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Verified patient insurance coverage and collected required co-payments.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card and check transactions

Sales Representative/ Cashier

Metro PCS
04.2017 - 11.2017
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Utilized software to manage customer accounts and track performance metrics.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Sales Associate/ Cashier

T-Mobile
01.2016 - 07.2016
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed efficient cash register operations.
  • Managed returns, exchanges and refunds in accordance with store policy.

Team Member/Cashier

Chick-Fil-A
07.2015 - 01.2016
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Operated register to process payments and collect cash payment for order totals.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Developed strong cooperative relationships with coworkers and managers.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

Bachelor of Science - Business Administration

Evergreen Valley College
San Jose, CA
07.2026

Skills

  • Fluent in Spanish
  • Valid California driver's license
  • Adaptable
  • Fast, active learner
  • Strong communication skills
  • Emotional intelligence

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant /Front End Cashier

Dr. Mark W. Noller, MD.
10.2019 - 04.2020

Sales Representative/ Cashier

Metro PCS
04.2017 - 11.2017

Sales Associate/ Cashier

T-Mobile
01.2016 - 07.2016

Team Member/Cashier

Chick-Fil-A
07.2015 - 01.2016

Bachelor of Science - Business Administration

Evergreen Valley College

Similar Profiles

  • Stacy Kamposh

    Stacy KamposhStacy Kamposh

    Front Desk Receptionist at Dr. Mark Werner, MDFront Desk Receptionist at Dr. Mark Werner, MD

  • Arianne Baltazar

    Arianne BaltazarArianne Baltazar

    Babysitter at Dr. Melissa Pereau, MD & Dr. Bryan Wick MDBabysitter at Dr. Melissa Pereau, MD & Dr. Bryan Wick MD

  • Kiera Ahearn

    Kiera AhearnKiera Ahearn

    Dental Assistant at Dr. Mark Kowal and Dr. Vera AndjelkovicDental Assistant at Dr. Mark Kowal and Dr. Vera Andjelkovic

  • Thanh Le

    Thanh LeThanh Le

    Seasonal Driver at UPSSeasonal Driver at UPS

  • Parth Patel

    Parth PatelParth Patel

    Senior Tech Lead, Product Management (Sr. Manager) at Cisco Systems, Inc.Senior Tech Lead, Product Management (Sr. Manager) at Cisco Systems, Inc.

CREATE PROFILE
Gladys Gonzalez