Gladys Haro

Trained and developed new hire , baristas , supervisors ,and General managers

• Increased effectiveness of sales , resulting in noticeable improvement in sales team performance and customer satisfaction.
• Managed store budget and financial effectively, ensuring optimal financial performance and build sales
• Improved customer satisfaction scores by training staff in customer engagement and ensuring to serve great product
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Manage store finances to aligned with sales and profit target
• Train team members to follow quality control and follow company standards
• Oversaw inventory , and purchasing , monitoring stock levels, and reducing waste.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs
• Conducted health, safety, and sanitation to avoid any violations and maintain company standards
• Encourage positive work environment, leading to decrease in staff turnover.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Hired , trained, and supervised staff. Trained Kitchen managers and Store managers
• Handled guest service complaints and feedback
• Reconciled daily sales and manage labor along with ensuring profitable
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Ensured compliance with health department and company guidelines