Gladys Heintz
Combined Locks,WI
Summary
Dynamic administrative professional with extensive experience in office administration and organizational leadership. Skilled in vendor management and internal communications, contributing to improved operational outcomes and team efficiency across multiple departments.
Overview
11
11
years of professional experience
Work History
Administrative Support Manager
The Reese Group, LLC
08.2022 - Current
- Coordinated internal communications, ensuring timely dissemination of information across departments.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Developed training materials for new hires, improving onboarding experience and reducing ramp-up time.
- Facilitated regular staff meetings to discuss project updates and address operational challenges collaboratively.
- Served as a reliable point of contact between departments, ensuring clear communication channels were maintained throughout the organization at all times.
- Contributed to company-wide initiatives by collaborating with cross-functional teams in project planning and execution phases.
- Managed schedules, appointments, and travel arrangements for senior leadership, ensuring seamless coordination and reduced conflicts.
- Created organized filing system to manage department documents.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Coordinated office events, seminars and meetings for staff and clients.
- Negotiated and executed contracts on behalf of department.
- Coordinated bid preparation for construction projects, ensuring alignment with client specifications.
- Analyzed project plans and specifications to develop accurate cost estimates.
- Collaborated with cross-functional teams to gather necessary information for bids and proposals.
- Reviewed subcontractor quotes and proposals for completeness and competitiveness.
- Maintained organized records of estimates, revisions, and project documentation for reference.
Operations Assistant
Appleton Manufacturing, a Double E Group
07.2021 - 08.2023
- Developed and maintained tracking systems for inventory management to enhance accuracy and efficiency.
- Collaborated with management to develop strategic plans aimed at increasing operational effectiveness across departments.
- Assisted operations manager with planning of routine operations and special projects.
- Provided administrative support with accurate document preparation and data entry.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
- Managed vendor relationships to ensure timely delivery of products and services.
- Assisted in procurement processes, including order placement and tracking shipments.
- Conducted market research to identify potential suppliers and evaluate pricing strategies.
- Streamlined inventory management practices, improving accuracy and reducing excess stock levels.
Shipping and Receiving Lead
Steinberg Manufacturing
08.2014 - 07.2021
- Oversaw shipping and receiving operations, ensuring timely processing and accuracy of all inbound and outbound shipments.
- Trained and mentored team members on best practices for inventory management and safety protocols.
- Implemented process improvements that enhanced workflow efficiency within shipping and receiving departments.
- Coordinated logistics with various carriers, optimizing delivery schedules to meet production demands.
- Monitored inventory levels, ensuring accurate stock counts and minimizing discrepancies through regular audits.
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Pulled, verified, and packaged items for shipment.
- Managed warehouse space allocation strategically to accommodate changing inventory needs throughout the year.
- Conducted regular audits of inventory levels to maintain accuracy and prevent stockouts or overstock situations.
- Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
- Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Education
High School Diploma -
Clintonville High School
Clintonville, WI06-1999
Skills
- Organizational leadership
- Office administration
- Document management
- Multitasking
- Team collaboration
- Planning and prioritization
- Microsoft office
- Data entry
- Record keeping
- Inventory control
- Administrative support
- Project management
- Bookkeeping
Timeline
Administrative Support Manager
The Reese Group, LLC
08.2022 - Current
Operations Assistant
Appleton Manufacturing, a Double E Group
07.2021 - 08.2023
Shipping and Receiving Lead
Steinberg Manufacturing
08.2014 - 07.2021
High School Diploma -
Clintonville High School