Gladys Jensen

Supervisor Responsibilities

• Oversee back office department and coordinate day-to-day workflow of clinical staff in a high volume, high paced and multi-specialist medical clinic.
• Manage, train, and mentor a team of medical assistants.
• Supervise MA's activities for efficient patient care.
• Collaborate in preparing schedules and completing yearly competency evaluations.
• Manage inventory and supplies. Maintain the cleanliness, sanitation of the back office, exam rooms and equipments.
• Maintain good verbal communication with patients, staff, physicians and provide patient care

Clinical Responsibilities

• Complete and execute daily chart prep, tasks and physician orders.
• Efficiently complete patients' vital signs, update patient charts, and assign rooms promptly.
• Collect pertinent data and calculations to aid physicians in interpreting results with spirometry tests, 6 minute walks, lab orders, injections, INRs and EKGs.
• Administration of vaccines and nebulizer treatments.
• Enhance patient outcome by providing knowledgeable education on procedures, medications, inhaler teach and other physician instructions.
• Assist physicians with preparing and setting up special medical equipment for thoracentesis and ultrasounds.

Clerical and Administrative Responsibilities

• Efficiently handle and redirect departmental telephone calls, ensuring prompt response to patients.
• Schedule and confirm patient appointments.
• Draft letters and pre-operative assessments letters for patients and physicians.
• Sort faxes and scan patient records.

Caregiver Coordinator

• Provided training to new hires and assessed caregiver performance.
• Coordinate staff State Training courses.
• Organize staff and patient schedules.
• Provided assistance to patients/clients in their daily living activities, and overall well-being.
• Maintained clean and well-organized environment for client happiness and safety.
• Transported clients to various destinations including grocery stores, doctor appointments, errands, and social outings.
• Ensured safe and positive living conditions for clients through effective communication with family regarding concerns and challenges.

Clerical/ Administrative Responsibilities

• Interviewed, trained, supervised caregivers and implemented positive employee engagement.
• Responsible for accuracy of financial records, employee timesheets, complete and process payroll and patient billing.
• Maintain employee's records, CPR/First aid/Fingerprint cards up to date.
• Route incoming telephone calls