Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gladys Kyle

Detroit,MI

Summary

Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.

Overview

12
12
years of professional experience

Work History

Security Officer/Command Center Operator

Prudential Security
Detroit, MI
05.2006 - 09.2008
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Maintained accurate logs of all security related activities.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Operated communication systems between officers stationed throughout the facility.
  • Responded to alarms following established policies and protocols.
  • Assessed situations and alerted staff to initiate emergency action.
  • Observed and monitored data, voice and alerting systems.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Warned persons of rule infractions or violations and evicted violators from premises.

Security Officer/Call Center Customer Service Representative

Strategic Security Corp.
Detroit, MI
01.2004 - 06.2006
  • Checked for safety hazards and took corrective action when necessary.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Maintained accurate logs of all security related activities.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored premises and recorded activity in daily officer reports.
  • Completed incident reports to record security or loss prevention incidents.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Identified suspicious activity to determine appropriate response.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Answered incoming customer calls regarding product inquiries, orders, and complaints.
  • Adhered to all company policies and procedures related to customer service.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Security Officer Center/Customer Service Representative

Burns Security
Detroit, MI
03.1997 - 05.2004

Security Officer/Command Center Operator|Prudential Security Security Officer/Call Center Customer Service Representative|Strategic Security Corp.

Detroit,MI|May 2006-Sep 2008

  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises
    See.More ...

Detroit,MI|Jan 2004-May 2006

  • Checked for safety hazards and took corrective action when necessary.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Maintained accurate logs of all security related activities.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored premises and recorded activity in daily officer reports.
  • Completed incident reports to record security or loss prevention incidents.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Identified suspicious activity to determine appropriate response.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Answered incoming customer calls regarding product inquiries, orders, and complaints.
  • Adhered to all company policies and procedures related to customer service.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Education

GED -

Kettering Highschool
Detroit, MI
06-1979

Skills

  • Electronic surveillance
  • Stationary surveillance
  • Access Control
  • Investigation documentation
  • Crime Prevention
  • CCTV Monitoring
  • Alarm monitoring
  • General security
  • Surveillance

Timeline

Security Officer/Command Center Operator

Prudential Security
05.2006 - 09.2008

Security Officer/Call Center Customer Service Representative

Strategic Security Corp.
01.2004 - 06.2006

Security Officer Center/Customer Service Representative

Burns Security
03.1997 - 05.2004

GED -

Kettering Highschool
Gladys Kyle