Gladys Lambert
Fredericksburg
Summary
Resourceful Sales Agent skilled in convincing, persuading and closing sales deals. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
51
51
years of professional experience
Work History
Customer Service Representative
Revelations Inc
12.2022 - 01.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations. Helped Provider in Pediatrics with scheduling and insurance claims. Also helped Veteran's with their authorization and Insurance claims.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Customer Service/ Sales
Qurate Inc
04.2021 - 02.2022
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Customer Service/Sales Manager
Intuit Inc
10.2004 - 07.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved concerns with products or services to help with retention and drive sales.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Created customer support strategy to increase customer retention.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Improved customer service initiatives by streamlining sales and order management processes.
Forklift Operator
Standard Warehouse
01.1987 - 08.2004
- Unloaded and stacked materials by raising and lowering lifting devices.
- Transported goods between warehouse locations according to shipment and storage needs.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Changed out forklift batteries and connected batteries to battery charger.
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Prevented waste when transferring materials between transport containers and processing equipment.
Lead Person
Friction Inc
06.1973 - 07.1986
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Initiated timely response to emails, voicemails and written correspondence.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
Education
High School Diploma -
Stafford High School/ Lincoln Academy
05.1970
Skills
- Effective Customer Communication
- Inventory Control Processes
- Cost Control
- Customer Account Management
- Customer Relationships
- Loyalty Programs
- Customer Support
- Account Changes
- Data Entry
Timeline
Customer Service Representative
Revelations Inc
12.2022 - 01.2024
Customer Service/ Sales
Qurate Inc
04.2021 - 02.2022
Customer Service/Sales Manager
Intuit Inc
10.2004 - 07.2017
Forklift Operator
Standard Warehouse
01.1987 - 08.2004
Lead Person
Friction Inc
06.1973 - 07.1986
High School Diploma -
Stafford High School/ Lincoln Academy
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