Gladys Leal
Fort Worth,TX
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
10
10
years of professional experience
Work History
Account Manager
STT INC.
06.2017 - 09.2022
- Transferred from Apodaca Plant to Corporate in Novi, Michigan. Managed portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
- Serve as the lead point of contact for all customer account management matters. Increased client satisfaction by building strong relationships and addressing their needs promptly. Build and maintain strong, long-lasting client relationships.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs. In charge of procurement, PO's , logistics and delivery to client's satisfaction.
- Forecast and track key account metrics. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Administration Manager
Solvest de Mexico, SA de CV
03.2016 - 06.2017
- In charge to open first production plant in Mexico of STT, Japan operations. Started from scratch to a running facility in 8 months.
- Visited corporate in Japan to present plan and update development. Visited main client, Dow Corning CO in Japan headquarters.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Supervise administrative team members and ensure that daily office operations are performed in a seamless and efficient manner. 17 people under my supervision.
- Hire, train, and evaluate administrative team members, develop, review, and improve policies, systems, and procedures, and generally ensuring the office operate smoothly and efficiently.
- Develop and enforce budgets, delegating tasks and tracking progress on projects, and planning and organizing a calendar of events, which may include training sessions, interviews, new hire orientations, and policy or procedure updates.
- Report to Corporate in Michigan and Corporate in Japan.
Logistics Coordinator/ Business Assistant
MITSUI & CO., LTD.
12.2013 - 01.2016
- Coordinate Import-export operation, preparation for audits, experience in land, air and marine shipments, expediting material, receipt and review of invoices. Tracking orders and notified customers of status or potential delays. Work closely with the team to avoid and/or solve contingencies.
- Automotive chain supply experience. In charge of TOYOTA business: create contracts; follow up on monthly shipments, daily load delivery control and invoicing, collections, direct contact with customer and supplier. Use of internal management system.
- Regular visits to port to ensure and build relationship with customs. Attended monthly meetings in Mexico City to report to coorporate and plan for monthly goals.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Assist with maintaining accurate records of orders, inventory, and procurement in the ERP system. Ensure on time, accurate and stable supply chain.
Import/ Export Operations
Magna Powertrain
03.2013 - 11.2013
- Coordination of Foreign Trade activities and import-export operation.
- In charge of land freight, suppliers and cost reduction of operation.
- Problem solving for critical shipments, track shipment traffic, documentation control (customs motions), up to date knowledge of the Foreign Trade Mexican law, direct contact with suppliers and custom brokers, SAP, customer care for clients (Chrysler, Ford, Mazda), CTMs and sales report comparisons, freight reports.
- Worked effectively in fast-paced environments, specifically Automotive sector.
Education
Bachelor of Science - International Business
Universidad Autónoma De Nuevo Leon
Monterrey, Mexico01.2013
Accounting Basics Certification - undefined
Instituto de Especialización para Ejecutivos
01.2017
Foreign Trade Analyst Certification - undefined
Comercio Mundial Organizado
01.2012
Skills
- Written & Oral Communication
- Account management
- Adaptability
- Listening & Problem Solving
Accomplishments
My greatest achievement and challenge up to now has been moving abroad for 5 years and adapting to a new culture, learning and meeting people from different countries and mindsets. This has been a life changing experience that has gifted me a broader perspective on how business is conducted on professional and personal manner.
LANGUAGES
Spanish- Native
English- 100%
Japanese- Level 2
Timeline
Account Manager
STT INC.
06.2017 - 09.2022
Administration Manager
Solvest de Mexico, SA de CV
03.2016 - 06.2017
Logistics Coordinator/ Business Assistant
MITSUI & CO., LTD.
12.2013 - 01.2016
Import/ Export Operations
Magna Powertrain
03.2013 - 11.2013
Accounting Basics Certification - undefined
Instituto de Especialización para Ejecutivos
Foreign Trade Analyst Certification - undefined
Comercio Mundial Organizado
Bachelor of Science - International Business
Universidad Autónoma De Nuevo Leon
Similar Profiles
Jerome Jireh CastroJerome Jireh Castro
Solutioning and Provisioning Sr. Manager at Globe STT GDC, Inc.Solutioning and Provisioning Sr. Manager at Globe STT GDC, Inc.
Ty KruseTy Kruse
Security Supervisor at STT SecuritySecurity Supervisor at STT Security
Asia PalmerAsia Palmer
Claims Associate at STT SecurityClaims Associate at STT Security
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Dominic Kipkoech KigenDominic Kipkoech Kigen
Teacher at Windle International KenyaTeacher at Windle International Kenya