Gladys Luttman
East Meadow
Summary
Dynamic Cleaning Supervisor at JC Construction with expertise in supply management and project oversight. Proven ability to resolve customer complaints efficiently and enhance service quality. Skilled in emergency response and staff management, ensuring optimal team performance and timely project completion. Adept at utilizing Microsoft Office for effective communication and coordination.
Overview
6
6
years of professional experience
Work History
Cleaning Supervisor
JC Construction
East Meadow
10.2020 - 11.2022
- Provided assistance during emergency situations such as floods or fires when necessary.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Prepared work schedules for associates to promote proper staffing levels.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Cleaning Crew Member
Fort Hamilton High School
Brooklyn
01.2017 - 10.2020
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Reported damaged and broken furniture, upholstery and fixtures to supervisors.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Performed minor maintenance tasks such as changing light bulbs or unclogging drains.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
Education
Bachelor of Science - Business Administration
Universidad Nacional Abierta Y La Distancia
Bogota, Colombia02-2006
High School Diploma -
Colegio San Carlos
Bogota, Colombia01-2002
Skills
- Supply management
- Project management
- Time management
- Emergency response
- Adaptability
- Problem-solving abilities
- Staff management
- Service optimization
- Microsoft office
- Task prioritization
- Furniture cleaning
- Maintenance coordination
- Cleaning techniques
Languages
Spanish
Native/ Bilingual
Timeline
Cleaning Supervisor
JC Construction
10.2020 - 11.2022
Cleaning Crew Member
Fort Hamilton High School
01.2017 - 10.2020
Bachelor of Science - Business Administration
Universidad Nacional Abierta Y La Distancia
High School Diploma -
Colegio San Carlos
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