Gladys Makanda
Hurst,TX
Summary
Proven Material Handler and Repair Associate with a track record of enhancing customer satisfaction and streamlining processes at Foxconn. Skilled in material handling and problem-solving, with a positive attitude that fosters teamwork. Achieved performance metrics by over 20%, demonstrating a commitment to excellence and efficiency in fast-paced environments.
Overview
2021
2021
years of professional experience
Work History
Material Handler
Gxo
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Provided excellent customer service, resolving issues swiftly and maintaining positive relationships.
- Led team in high-demand periods, ensuring all orders were processed on time without compromising quality.
- Increased customer satisfaction by accurately and promptly processing orders.
Repair Associate and Repack
Foxconn
01.2019 - 12.2020
- Consistently met or exceeded performance metrics related to repair turnaround times, quality assurance scores, and customer feedback ratings.
- Streamlined the repair process, identifying common issues and implementing time-saving solutions.
- Provided exceptional customer service through clear communication, timely updates, and professional demeanor during repair consultations.
- Offered personalized recommendations for accessories or additional services that could enhance customers'' experience with their devices.
- Participated in team-building activities to foster a collaborative work environment that encouraged knowledge sharing and open communication.
- Collaborated with other technicians to resolve complex problems and deliver high-quality repairs on time.
Education
Saint Martin
Democratic Republic Of CongoSkills
- Material handling
- Order picking
- Positive attitude
- Package handling
- Attention to detail
- Shipping and receiving
- Teamwork and collaboration
- Equipment safety
- Warehouse safety
- Assembly and production
- Barcode scanning
- Shipping operations
- Willing to learn
- Problem-solving
- Team collaboration
Timeline
Repair Associate and Repack
Foxconn
01.2019 - 12.2020
Material Handler
Gxo
Saint Martin
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