Gladys Mateo
Hollywood
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
9
9
years of professional experience
Work History
Automotive Sales Consultant
Mecanos Group
Guayaquil
08.2008 - 10.2013
- Maintained up-to-date database of sales contacts and customer information.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Followed up with customers to build long-term relationships and successful referrals.
- Cleaned shelves, counters and tables to maintain organized store.
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
- Collaborated with other departments within the organization to facilitate efficient workflow processes.
Reception Assistant
Talleres Internacionales
Guayaquill
06.2004 - 08.2008
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered and directed incoming calls using multi-line telephone system.
- Managed company database and ensured the accuracy of contact information.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
High School Diploma -
Gloria Gorelik
Guayaquil01-1993
Skills
- Database management
- Sales analysis
- Customer relationship management
- Effective communication
- Team collaboration
- Adaptability
- Goal orientation
- Order fulfillment
- Sales and marketing
Languages
Spanish
Professional
Custom
- I am an experienced sales professional, committed to always giving my best. Spanish is my native language, but I am fully willing to keep learning and improving. I am excited to begin this new chapter in this great country that has welcomed me.
Timeline
Automotive Sales Consultant
Mecanos Group
08.2008 - 10.2013
Reception Assistant
Talleres Internacionales
06.2004 - 08.2008
High School Diploma -
Gloria Gorelik
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