Gladys Mendoza
Brawley,Ca.
Summary
Expert in customer service in English and Spanish, adept at managing high volume inquiries and resolving issues promptly. Proficient in both languages to effectively communicate with diverse customers. Demonstrated track record of exceptional service, dedicated to delivering positive experiences that drive customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Pharmacy Clerk
Rite-Aid Pharmacy
09.2023 - Current
- Maintained accurate and current patient information in database.
- Facilitated seamless pharmacy processes by maintaining cleanliness and organization.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Provided excellent customer service and facilitated rapid transaction completion minimizing wait times.
- Demonstrated professionalism in high-pressure environments.
Correctional Officer
Arizona State Prison Complex
08.2016 - 06.2020
- Monitored surveillance equipment to ensure safety of premises and personnel.
- Directs radio transmissions to ensure timely emergency response.
- Record all shift activities in a detailed written log.
- Conducted inventory of residents' medications and medical sharps during scheduled shifts.
Sales Associate
Charlotte Russe
10.2015 - 08.2016
- Cashier
- Opening and closing store operations
- Stocking merchandise
- Customer service
Pharmacy cashier
Calexico Pharmacy
03.2015 - 08.2016
- Handle customer transactions
- Keeping the store well stocked and clean
- Handling customer complaints
- Instruct
Education
Degree - Administration of Justice and Corrections, Art and Design
Imperial Valley College
08.2011
Diploma - undefined
Southwest High School
06.2004
Skills
- Outgoing
- Bilingual in Spanish
- Willingness to Learn
- Customer Service Experience
- Team Driven
- Ability to Work Under Pressure
Timeline
Pharmacy Clerk
Rite-Aid Pharmacy
09.2023 - Current
Correctional Officer
Arizona State Prison Complex
08.2016 - 06.2020
Sales Associate
Charlotte Russe
10.2015 - 08.2016
Pharmacy cashier
Calexico Pharmacy
03.2015 - 08.2016
Degree - Administration of Justice and Corrections, Art and Design
Imperial Valley College
Diploma - undefined
Southwest High School
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