Summary
Overview
Work History
Education
Skills
Timeline
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GLADYS MICKENS

Matteson,IL

Summary

Goal driven, dynamic individual with hands-on experience in customer service. Positive thinking and phenomenal communicative and productivity skills. Bring strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

14
14
years of professional experience

Work History

Life Insurance Provider Trainee

PHP Financial Services
03.2025 - Current
  • Participating in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthening communication skills through regular interactions with others.
  • Independently making calls and conducting meetings to effectively get information to people about services

Career Transition Specialist

Management and Training Corporation /Job Corps
06.2018 - 07.2024
  • Provided career transition support necessary to students of Job Corps program ensure career placement.


  • Worked due-diligently to assist and direct our young adults with their career pathways , housing, transportation, and childcare needs, by conducting assessments to determine career placement needs.


  • Discussed their goals, recognized barriers, and prepared a plan, to further education, enlist in the military, advance training, or entry-level employment aligned with their trades.


  • Connected and collaborated with employers whom partnered with Job Corps to ensure employment opportunities for qualifying candidates.


  • Worked effectively with a team and center staff whom strategically secured career and placement opportunities for our students.

Receptionist

Gatling's Chapel Inc
01.2015 - 05.2018
  • There's a passion deep within for working with others
  • Greeting each individual as they walk through the door, logging them in, and directing families to the right departments in which suites their circumstances all within ample time
  • Pulling files, and work funeral services
  • Having the opportunity to work the front desk at a funeral home came with great understanding and compassion for others and their situations
  • Respecting what others may go through as well as repecting others is a must, and helping those in need is what l do best.

Hair Stylist/ Owner

Self Operated
10.2010 - 02.2014
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Self, entrepreneur whom owned, managed and operated a hair salon with seven other operators serving the beauty aspect of paying clients
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Working as a team to assure consumer satisfaction
  • Maintaining a client base of over 200 customers weekly
  • Keeping up the maintenance of the salon, answering calls, taking and making appointments, payed all utilities, collecting booth rent from other operators and constantly showed appreciation.
  • Pre-booked future appointments to increase repeat business.


Education

Life Insurance

PHP Financial
Illinois
03-2025

Certificate of Completion And Transcripts - Real Estate

Specialty Real Estate School
Mokena, IL
08-2024

Associate of Applied Science - General/Business

Olive Harvey College (OHC)
Chicago, IL
05.2018

High School Diploma -

Neal F Simeon Vocational High
06.1994

Skills

  • Career assessments
  • Job search planning
  • Career advising
  • Team player
  • Job development
  • Job placement
  • Leadership
  • Community Networking

Timeline

Life Insurance Provider Trainee

PHP Financial Services
03.2025 - Current

Career Transition Specialist

Management and Training Corporation /Job Corps
06.2018 - 07.2024

Receptionist

Gatling's Chapel Inc
01.2015 - 05.2018

Hair Stylist/ Owner

Self Operated
10.2010 - 02.2014

Associate of Applied Science - General/Business

Olive Harvey College (OHC)

High School Diploma -

Neal F Simeon Vocational High

Life Insurance

PHP Financial

Certificate of Completion And Transcripts - Real Estate

Specialty Real Estate School

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