GLADYS MICKENS
Matteson,IL
Summary
Goal driven, dynamic individual with hands-on experience in customer service. Positive thinking and phenomenal communicative and productivity skills. Bring strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Life Insurance Provider Trainee
PHP Financial Services
Oak Brook, IL
03.2025 - Current
- Participating in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthening communication skills through regular interactions with others.
- Independently making calls and conducting meetings to effectively get information to people about services
Career Transition Specialist
Management and Training Corporation /Job Corps
Joliet, IL
06.2018 - 07.2024
- Provided career transition support necessary to students of Job Corps program ensure career placement.
- Worked due-diligently to assist and direct our young adults with their career pathways , housing, transportation, and childcare needs, by conducting assessments to determine career placement needs.
- Discussed their goals, recognized barriers, and prepared a plan, to further education, enlist in the military, advance training, or entry-level employment aligned with their trades.
- Connected and collaborated with employers whom partnered with Job Corps to ensure employment opportunities for qualifying candidates.
- Worked effectively with a team and center staff whom strategically secured career and placement opportunities for our students.
Receptionist
Gatling's Chapel Inc
Chicago, IL
01.2015 - 05.2018
- There's a passion deep within for working with others
- Greeting each individual as they walk through the door, logging them in, and directing families to the right departments in which suites their circumstances all within ample time
- Pulling files, and work funeral services
- Having the opportunity to work the front desk at a funeral home came with great understanding and compassion for others and their situations
- Respecting what others may go through as well as repecting others is a must, and helping those in need is what l do best.
Hair Stylist/ Owner
Self Operated
Chicago, IL
10.2010 - 02.2014
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Self, entrepreneur whom owned, managed and operated a hair salon with seven other operators serving the beauty aspect of paying clients
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Working as a team to assure consumer satisfaction
- Maintaining a client base of over 200 customers weekly
- Keeping up the maintenance of the salon, answering calls, taking and making appointments, payed all utilities, collecting booth rent from other operators and constantly showed appreciation.
- Pre-booked future appointments to increase repeat business.
Education
Life Insurance
PHP Financial
Illinois03-2025
Certificate of Completion And Transcripts - Real Estate
Specialty Real Estate School
Mokena, IL08-2024
Associate of Applied Science - General/Business
Olive Harvey College (OHC)
Chicago, IL05.2018
High School Diploma -
Neal F Simeon Vocational High
06.1994
Skills
- Career assessments
- Job search planning
- Career advising
- Team player
- Job development
- Job placement
- Leadership
- Community Networking
Timeline
Life Insurance Provider Trainee
PHP Financial Services
03.2025 - Current
Career Transition Specialist
Management and Training Corporation /Job Corps
06.2018 - 07.2024
Receptionist
Gatling's Chapel Inc
01.2015 - 05.2018
Hair Stylist/ Owner
Self Operated
10.2010 - 02.2014
Associate of Applied Science - General/Business
Olive Harvey College (OHC)
High School Diploma -
Neal F Simeon Vocational High
Life Insurance
PHP Financial
Certificate of Completion And Transcripts - Real Estate
Specialty Real Estate School