Gladys Moctezuma
Crowley,TX
Summary
Motivated Fraud Analyst touting 4 years of expertise investigating suspicious activity. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
8
8
years of professional experience
Work History
Business Fraud Analyst
Bank Of America Merrill Lynch
12.2022 - Current
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
- Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
- Assisted law enforcement agencies with information pertaining to ongoing investigations, contributing to successful case closures.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
- Managed approximately 95 incoming calls, emails and faxes per day from customers.
Fraud Investigator
MUFG Union Bank
12.2021 - 12.2022
- Reduced fraudulent activity by implementing effective fraud detection strategies and tools.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Improved company-wide security measures through development and implementation of fraud prevention policies and procedures.
- Collaborated with law enforcement agencies to resolve complex fraud cases, leading to successful prosecution of offenders.
- Conducted comprehensive training sessions for new employees, ensuring strong understanding of anti-fraud processes and systems.
- Increased team productivity with implementation of time-saving investigative tools and software solutions.
Bilingual Specialty Care / Retail Fraud Servicing
Truist Bank
04.2021 - 12.2021
- Enhanced fraud detection by implementing advanced data analytics techniques and tools.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
- Conducted thorough investigations of suspected fraud cases, leading to recovery of lost funds.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Loss Mitigation Underwriter
Tricolor Holdings Llc
11.2019 - 04.2021
- Reduced loan delinquencies by implementing effective loss mitigation strategies and solutions.
- Enhanced customer retention through proactive communication and negotiation of alternative payment plans.
- Collaborated with borrowers to obtain required financial documents for accurate underwriting analysis.
- Streamlined underwriting process, resulting in faster decision-making and timely loss mitigation resolutions.
- Reviewed and analyzed complex borrower financial situations, determining appropriate workout options based on individual circumstances.
Loan Officer Assistant
TitleMax Title Loans
11.2018 - 11.2019
- Increased loan application efficiency by streamlining documentation and verification processes.
- Assisted underwriters in determining loan eligibility for improved approval rates and client satisfaction.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Coordinated with loan officers to optimize pre-approval process, resulting in a smoother overall experience for clients.
- Facilitated prompt closing of loans by organizing necessary paperwork and collaborating effectively with title companies.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
- Assisted with vehicle appraisals and location of desired vehicles for purchase.
Bank Teller Supervisor
PLS Financial Services
05.2016 - 11.2018
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
- Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
- Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
Education
Associate of Science -
El Centro College
Dallas, TX2018
High School Diploma -
Del Rio High School
Del Rio, TX2016
Skills
- SAS Experience
- Anti-Money Laundering
- Cybersecurity knowledge
- Fraud Detection
- Fraud prevention
- Transaction review
- AML Compliance
- Data Analysis
- Know Your Customer
- Transaction monitoring
- Investigation techniques
- Anti-Money Laundering regulations
- Dispute Resolution
- Regulatory knowledge
Accomplishments
- 9 Global recognition certifications for achievements Silver Award.
- 2023 Certified Global Recognition as #1 Top performing site for fraud servicing in the entire enterprise for Bank of America Merrill Lynch.
- 2023 Certified Global Recognition as #2 Top performing TEAM in the entire enterprise for Bank of America Merrill Lynch.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Business Fraud Analyst
Bank Of America Merrill Lynch
12.2022 - Current
Fraud Investigator
MUFG Union Bank
12.2021 - 12.2022
Bilingual Specialty Care / Retail Fraud Servicing
Truist Bank
04.2021 - 12.2021
Loss Mitigation Underwriter
Tricolor Holdings Llc
11.2019 - 04.2021
Loan Officer Assistant
TitleMax Title Loans
11.2018 - 11.2019
Bank Teller Supervisor
PLS Financial Services
05.2016 - 11.2018
Associate of Science -
El Centro College
High School Diploma -
Del Rio High School
Similar Profiles
Linda PatelLinda Patel
Regional Managing Director at Bank of America Merrill Lynch Private WealthRegional Managing Director at Bank of America Merrill Lynch Private Wealth
Latisha BrownLatisha Brown
Account Maintenance Operations Specialist at Bank of America, Merrill LynchAccount Maintenance Operations Specialist at Bank of America, Merrill Lynch
GILBERTO GARIBAYGILBERTO GARIBAY
Financial Solutions Advisor at Bank of America Merrill LynchFinancial Solutions Advisor at Bank of America Merrill Lynch
GIRISH KUMARGIRISH KUMAR
Vice President – Technology Services at Bank of America Merrill LynchVice President – Technology Services at Bank of America Merrill Lynch
Sarah Cady SutherlandSarah Cady Sutherland
Senior Director, Partner Relations at MultiviewSenior Director, Partner Relations at Multiview